Ambulatory Clinic Nurse Care Coordinator (RN)-ENT (Head and Neck Surgery)

Position Summary / Career Interest

The Ambulatory Clinic RN Care Coordinator is a licensed registered professional nurse who is a clinical expert providing ethical, evidence-based, safe and compassionate nursing care. The Ambulatory Clinic RN Care Coordinator focuses on patient safety and the quality of nursing care by identifying and clarifying patient needs, performing clinic-related patient care, conducting health education, promoting patient advocacy, coordinating healthcare services, and evaluating patient outcomes. The RN Care Coordinator supports assigned physicians by communicating with patients, families, and caregivers, relaying information to the physician, and ensuring understanding of the plan of care. They provide nursing care during clinic sessions, verify completion of orders, and notify physicians of results.

Responsibilities

• Manage patient flow, triage, and direct patient care.
• Serve as a liaison for communication between front desk staff, nursing staff, physicians, and clinic managers.
• Develop expected patient outcomes, define appropriate resource utilization, and collaborate with providers to set patient goals.
• Provide nursing support and coordination to optimize patient outcomes and improve quality of life through clinical and educational programs.
• Support patient self-management of disease.
• Coordinate continuity of patient care following hospital admission, discharge, and ER visits.
• Manage high-risk patient care, including patients with multiple co-morbidities or high risk for readmission, using a registry.
• Develop patient relationships and use assessment skills to identify physical, psychosocial, financial, and environmental healthcare needs.
• Educate patients and ancillary personnel about healthcare needs, safety issues, and benefits.
• Document assessments, clinical findings, treatment plans, and progress using electronic medical records (EMR).
• Observe, record, and report patient conditions and reactions to drugs and treatments.
• Educate patients and families about diagnostic procedures, medications, nutrition, and wellness.
• Maintain and review patient records, charts, and pertinent information.
• Record and follow up on test and examination results.
• Respond to and refer incoming patient treatment-related phone calls.
• Instruct patients and families regarding medications and treatment instructions.
• Maintain patient confidentiality.
• Perform professional, clinical, and technical competencies required for the assigned unit or department.

Requirements

• High School Graduate.
• Bachelor's Degree in Nursing.
• 2 or more years of RN experience.
• Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing.
• Current active multistate RN license in good standing in the state of residence.
• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) certification within 14 days of hire.

Preferred Qualifications

• Previous medical office experience.

Skills

• Basic typing and word processing ability.
• Excellent analytical, critical thinking, and problem-solving skills.

Schedule

Full time, Days.