Ambulatory Care Administrative Supervisor 1

About the role

The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as office supervisor and functions under the direction of the Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s).

Responsibilities

• Customer Service, Empowerment and Accountability, and Professional Behavior & Development (40%)
• Staff Supervision, System operations and Coordination of Daily Operations (20%)
• Additional Job Functions (20%)

Requirements

• Minimum 1-3 years leadership experience.
• Demonstrated ability to work independently with little direction.
• Demonstrated decision-making skills that reflect the ability to supervise a specified unit of workers.
• Must be able to represent assigned unit serving as subject matter expert and resource person for the staff.
• Problem solving skills to independently define issues, create viable solutions, and exercise delegated authority to take action for prompt and satisfactory resolution.
• Ability to seek appropriate assistance from others when limit of delegated authority has been reached.
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Ability to project and attitude of professionalism and service orientation and be able to instill this attitude in staff.
• Ability to communicate effectively (both orally and in writing) with all levels of staff, patients and providers.
• Skills to interview applicants utilizing effective screening techniques.
• Knowledge of standard hiring protocols.
• Ability to objectively and constructively evaluate employee performances relating to specific job description, standards of performance and goals.
• Ability to train, supervise, offer conflict resolution. Administer disciplinary action; initiate and follow through with corrective action up to and including dismissal.
• Ability to understand human motivation and needs and encourage employee development and initiative.
• Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments in an effective and efficient manner.
• Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
• Ability to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
• Administrative skills to oversee daily office operations; participate in development of policies, procedures and systems; handle facility, equipment and supply needs.
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.).
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-9, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.
• Ability to understand and follow industry process improvement methods in order to identify, plan, implement, and measure outcomes.

Qualifications

• Associates degree or higher.
• Minimum 1-3 years experience in a contact center environment.
• Minimum 1-3 years experience in a health care environment, engaging with patients.

Skills

• Interviewing applicants utilizing effective screening techniques.
• Objective and constructive evaluation of employee performances.
• Training, supervising, and offering conflict resolution.
• Administering disciplinary actions.
• Understanding and following industry process improvement methods.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

Pay

Salary or Pay Range: $2,666.40 - $4,758.40
Salary Frequency: Biweekly
Salary Grade: Grade 21
UC Job Title: AMBUL CARE ADMSTN SUPV 1
UC Job Code: 004172
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): Currently Weekdays Mon - Fri 8a - 5p
Location: Patient Contact Center (HSP166) – Rancho Cordova, CA
Union Representation: 99 - Non-Represented (PPSM)
Benefits Eligible: Yes

Schedule

Currently Weekdays Mon - Fri 8a - 5p

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

Please contact your recruiter with questions regarding which activities apply by position

Misconduct Disclosure Requirement

This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community.