Ambulatory Care Administrative Coordinator 2

About the role

The Administrative Coordinator will be responsible for a number of operational functions to ensure smooth administrative operations of the Hepatology home team. The main job responsibilities will include scheduling and liaison for procedures, daily review of work queues, review of the clinic and procedure schedules to maximize provider productivity, liaison with the Contact Center team, endoscopy unit and central authorization team on escalations, and will be actively engaged in daily huddles, PDSA and other operation improvement activities.

About UCSF: The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values: UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Responsibilities

• Scheduling and liaison for procedures
• Daily review of work queues
• Review of clinic and procedure schedules to maximize provider productivity
• Liaison with the Contact Center team, endoscopy unit, and central authorization team on escalations
• Active participation in daily huddles, PDSA, and other operational improvement activities

Qualifications

• Minimum One Year Relevant Experience Req
• Familiarity of clinic medical billing practices including coding, billing systems and documentation requirements. Req
• Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Req
• Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area. Req
• Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments. Req
• Strong communication skills; includes verbal, written and active listening. Ability to clearly and concisely communicate clinic rules and regulations. Req
• Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team. Req
• Proven organizational skills and the ability to effectively manage time and prioritize tasks. Takes initiative. Ability to meet tight deadlines and manage several projects simultaneously, respond rapidly to conflicting priorities, and handle tasks with high degree of accuracy. Req
• Ability to perform all commonly applicable functions in word processing and spreadsheet software. Skills in data management. Ability to use relevant healthcare and clinic operations information technology, including billing systems and medical record documentation. Req
• Data analysis, research, and reporting skills. Req
• Optime and Cadence proficiency Pref
• Knowledge of GI procedures Pref
• Education, Licenses And Certifications Education Req / Pref Bachelor's degree in related area and 1+ years of related work experience; and / or equivalent experience / training. REQUIRED