Ambulance Dept Dispatcher - BIDMC (per-diem)

Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Primary Responsibilities

• Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services prioritizing needs of the requesting department.
• Enters and tracks appropriate information in the computer system. Each call is logged on daily log/Autocad system immediately after received from computer. Utilizes GPS system to locate and dispatch closest and most appropriate ambulance.
• Receives incoming ambulance requests and prioritizes calls from services/floor and assigns to appropriate ambulance service.
• Clarifies instructions and coordinates services with requester.
• Safely transports patients to their correct destination and documents services accurately.
• Maintains accurate records of all Ambulance traffic within the hospital.
• Utilizes telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system.
• Maximizes utilization of Beth Israel Deaconess Medical Center Ambulance Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers.

Required Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Previous hospital telecommunications experience
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• Emergency Medical Services experience.
• Geographical knowledge of surrounding area preferred. GPS locator software preferred.
• Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred.

Competencies

• Decision Making: Ability to make decisions that are guided by precedents, policies and objectives.
• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Social/Environmental Requirements

• Work requires periods of close attention to work with out interruption.
• Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range

$27.00 – $36.34