Ambulance Care Assistant - BA

About the role

Bristol Ambulance (part of EMED Group) offers an opportunity for Ambulance Care Assistants to join the team based at Swift House, Bristol. The role involves providing essential support to patients during their medical journeys, helping those in need and making a tangible difference to their day.

Schedule

The position offers full‑time and part‑time hours, with 24‑hour operation (days and nights). Start times fall between 06:00 and 19:00. Full‑time schedules are either 36 hours per week (three 12‑hour shifts) or 42 hours per week (4‑on‑4‑off pattern, 12‑hour shifts). Part‑time arrangements are also available.

Responsibilities

• Assist in the transportation of ‘end of life’ patients, maintaining a high level of empathy at all times.
• Build rapport by effectively communicating with patients and their relatives or friends.
• Lift, secure and help patients in and out of the ambulance.
• Assist with handing over patients to appropriate staff on arrival at treatment centres or hospitals, or to family/friends at their homes.
• Transfer patients between beds, stretchers, chairs, or similar both inside and outside hospital and medical settings.
• Ensure the ambulance is kept safe, clean and tidy.

Requirements

• Hold a full UK manual driving licence (minimum 12 months if over 21, or 24 months if under 21).
• Experience in a care setting (e.g., HCA, support worker) is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work well both in a team and independently.
• Physical fitness to assist patients with mobility needs.

Benefits

• Life Assurance – £5,000 cover for colleagues and their families.
• Company sick pay – full salary for 20 days after two years’ service.
• 24/7 online/telephone GP consultation and access to prescriptions.
• Second‑opinion medical support following diagnosis or when a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash‑plan benefits covering dental, optical, chiropody and other recuperation needs.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues (e.g., motoring offences, wills and probate, personal injury).
• Financial guidance on retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – extra annual leave after five years and at five‑year intervals.
• Values‑based Internal Recognition Scheme with financial rewards, leading to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED Foundation – support for colleagues and local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• Employee Assistance Programme (EAP) for health and wellbeing.
• Flu vaccination (internal campaign in Autumn/Winter).