Ambulance Billing Representative II

Job Summary

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

Essential Functions

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Process payments and maintain up-to-date billing records
• Reprocesses insurance denials and submits all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

Qualifications

• Education: High School Diploma or Equivalent required
• Experience: 2+ years of experience in billing, finance or collections required
• Knowledge, Skills And Abilities:
  • Strong attention to detail
  • Excellent interpersonal, written and verbal communication skills
  • Proficient in Microsoft Office Excel and other relevant billing software
  • Ability to prioritize and manage multiple tasks simultaneously
  • Ability to work independently and as part of a team
  • Ability to work in a fast-paced environment

Additional Job Details (if Applicable)

• Remote Type: Hybrid
• Work Location: 1575 Cambridge Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly Grade 3

At Mass General Brigham

We believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.