Ambassador manager

About the Role

The Ambassador Services Team is vital to the core business of Snow—the Patient Ambassador™ Program. This team manages all Ambassador and patient/caregiver relations and plans and implements logistics for Ambassador-related projects. The Ambassador Manager is a key position within this team, working in a fast-paced environment, meeting deadlines, multitasking, and coordinating with various divisions, including analytics, mentor program management, and coaching and training specialists.

Responsibilities

• Serve as the direct point of contact for Ambassadors, overseeing and implementing all Ambassador-related projects from start to finish.
• Manage contracting, needs assessment, project management, compliance adherence, presentation skills training and evaluation, logistics, travel guideline implementation, accurate reporting, and financial policy adherence.
• Develop and maintain relationships with Ambassadors, conveying compassion while maintaining professional boundaries.
• Document all Ambassador communication and engagement extensively.
• Manage healthcare providers and/or advocacy organizations as needed.
• Incorporate the unique patient/caregiver experience into strategies and solutions for clients.
• Adhere to patient privacy regulations, including HIPAA, FDA, and FTC guidelines.
• Coordinate speaking engagements, manage logistics, and ensure contractual obligations are fulfilled.
• Evaluate Ambassador performance and ensure compliance with client objectives and attendee satisfaction.
• Maintain up-to-date contracts and monitor expiration dates.
• Travel up to 35-40% nationally or internationally to support Ambassador engagements.

Requirements

• Knowledge of pharmaceutical/biotech industry and regulatory requirements is a plus.
• Proficiency in Microsoft Office Suite and Salesforce.
• Excellent communication, listening, and relationship-building skills.
• Ability to manage multiple client relationships and provide recommendations based on Ambassador expertise.
• Strong organizational skills and attention to detail.
• Valid driver’s license; passport may be required.

Qualifications

• Bachelor’s degree from a four-year college or university.
• Three to five years of related experience and/or training preferred.

Skills

• Creates and delivers well-constructed communications.
• Effectively listens and responds to client and Ambassador needs.
• Fosters impactful relationships with Ambassadors.
• Manages expense/reimbursement processes and contractual obligations.
• Provides onsite story coaching and preparation for Ambassadors.
• Maintains knowledge of brands and disease categories to serve Ambassadors and clients effectively.

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, with the objective of increasing this requirement over time. Some agencies and Omnicom’s corporate group already require five days of in-office attendance.

Note: This role involves extensive travel and adherence to strict regulatory and privacy guidelines.