Ambassador (Front Desk & Customer Service)

About the role

The Ambassador position at Terraine, a new home community in the West Bench, offers an exciting opportunity to be part of a growing community from the beginning. This role involves introducing prospective homebuyers and visitors to the Terraine lifestyle, sharing accurate information about the community and its amenities, and creating a warm, welcoming experience at the sales center.

Responsibilities

• Create a Welcoming Experience
• Welcome sales center visitors and introduce them to Terraine’s lifestyle, amenities, and community vision.
• Provide accurate and up-to-date information about Terraine, its builder partners, available products, and ongoing community development.
• Conduct community and amenity tours and connect prospective buyers with builder sales representatives when appropriate.
• Provide a professional, welcoming, and customer-focused experience to prospective buyers, residents, partners, and other stakeholders.
• Support Sales Center Operations
• Maintain accurate prospect information using established CRM and registration systems.
• Maintain traffic reports on a weekly, monthly, quarterly, and annual basis.
• Answer phones, route calls, receive deliveries, and assist with maintaining organized files, collateral, and supplies.
• Stay informed about builder products, construction progress, amenities, regional news, and area development.
• Support Events & Community Engagement
• Assist with planning and execution of special events for prospective buyers, real estate representatives, residents, and other stakeholder groups.
• Work collaboratively with the Terraine Community Life team to support events, programs, and other engagement experiences.
• Assist with special marketing projects as assigned.
• Keep the Sales Center Guest-Ready
• Help maintain a clean, neat, and welcoming sales center throughout the day.
• Tidy and reset furniture and wipe down tables and chairs as needed.
• Help ensure restrooms and common areas remain clean and stocked.

Requirements

• Experience in customer service, hospitality, sales, or a similar customer-facing environment.
• Strong verbal and written communication skills.
• A personable, professional approach and genuine ability to connect with people.
• Collaborative mindset with the ability to work effectively as part of a team.
• Strong problem-solving skills and the ability to remain composed during challenging interactions.
• Proficiency with Microsoft Office applications and familiarity with database or CRM systems.
• Flexible, adaptable, and comfortable working in a fast-moving community environment.
• Knowledge of residential real estate or homebuilding is a plus, but is not required.

Qualifications

• Availability to work a flexible part-time schedule based on community needs, primarily up to 29 hours per week.
• Availability to work Monday–Saturday between 10:00 a.m.–6:00 p.m. and Sunday between 10:00 a.m.–3:00 p.m., based on the assigned schedule and community needs.
• Comfortable working both indoors and outdoors in varying weather conditions.
• Ability to remain on your feet for extended periods and frequently lift at least 30 pounds.
• Ability to maintain CPR, First Aid, and AED certifications.

Skills

• Customer service and hospitality skills.
• Effective communication skills.
• Problem-solving abilities.
• Microsoft Office proficiency.
• CRM system familiarity.

Benefits

• Part-time schedule.
• Opportunity to build meaningful relationships with residents and stakeholders.
• Engaging, community-focused work environment.
• Professional development and growth opportunities.
• Collaborative team culture built on connection and purpose.
• The opportunity to make a visible impact in the community you serve.

Pay

$20.00/hour

Schedule

Flexible part-time schedule based on community needs, primarily up to 29 hours per week, with availability to work Monday–Saturday between 10:00 a.m.–6:00 p.m. and Sunday between 10:00 a.m.–3:00 p.m., based on the assigned schedule and community needs.

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.