Ambassador (Front Desk & Customer Service)

Ambassador | Part-Time | Uplands | Puyallup, Washington | $21/hour

About the Role

At Cohere, we believe community is the most valuable amenity. We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We're looking for an Ambassador to join our team at Uplands, a vibrant master-planned community designed to bring neighbors together through exceptional amenities, beautiful outdoor spaces, and engaging community events. In this role, you'll serve as a welcoming first point of contact for residents and guests while helping oversee The Club, resort-style pools, fitness center, parks, walking trails, and community activities. This is an opportunity to create positive resident experiences, support a safe and well-run environment, and contribute to the sense of connection that makes Uplands feel like home.

Why People Choose Cohere

• Part-time schedule
• Opportunity to build meaningful relationships with residents and stakeholders
• Engaging, community-focused work environment
• Professional development and growth opportunities
• Collaborative team culture built on connection and purpose
• The opportunity to make a visible impact in the community you serve

Responsibilities

Resident-Centered Service

• Create a welcoming environment by greeting residents and guests and ensuring every interaction is professional, friendly, and solution-oriented.
• Answer questions, provide assistance, share information about community programs and amenities, and help residents with registrations as appropriate.

Amenity Oversight & Accountability

• Monitor interior and exterior amenity spaces, including The Club, pools, fitness areas, and surrounding grounds, to support a clean, safe, and organized environment.
• Verify access when needed, help ensure residents and guests follow facility guidelines, and promptly report concerns or maintenance needs to the management team.

Initiative & Problem-Solving

• Anticipate resident needs, identify potential issues before they become larger problems, and take appropriate action within established procedures.
• Respond to customer service concerns with tact and poise, respectfully address policy issues, and escalate situations when additional support is needed.

Community Programs & Administrative Support

• Assist with resident events, programs, activities, amenity tours, and facility rentals, including setup and post-event checks as requested.
• Support administrative needs such as calendars, printed materials, displays, data entry, inventory, ordering, and reports.

Requirements

• Customer service, front desk, recreation, hospitality, facility oversight, or similar experience preferred
• A genuine interest in helping people and creating welcoming, positive experiences
• A professional, personable, and diplomatic communication style
• Confidence handling tense interactions and reinforcing community guidelines with courtesy and fairness
• Strong initiative, sound judgment, and the ability to work independently when needed
• Flexibility, adaptability, and comfort supporting basic administrative tasks and technology

Schedule

• This is a part-time, onsite position based at Uplands in Puyallup, Washington
• Flexible availability is required Monday through Sunday; shifts are typically scheduled between 8:00 a.m. and 8:00 p.m. and may include evenings, weekends, and holidays
• Ambassadors are scheduled on an as-needed basis, and a minimum number of hours per week is not guaranteed

Pay

$21/hour