Ambassador - Culinary/Nutrition

Responsibilities

• Explains Room Service menu to patients
• Qualifies patients as full Room Service, Assist, or Non-Select
• Delivers patient meal trays and unit supplies
• Follows HACCP principles in completing tasks
• Accurately manages position paperwork (tray delivery forms, Missed Meal Report, refrigerator and freezer temperature monitoring forms, etc.)
• Follows correct hand hygiene procedures (sanitizes hands before and after entering patient rooms, washes hands as needed, etc.)
• Utilizes appropriate scripting and responds to patients/internal and external customers
• Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures
• Ensures meal selections are in accordance with patient’s diet order to ensure desired items are allowed, thus optimizing patient experience
• Puts patient as priority and focal point, routinely managing meal delivery to get trays to patient as quickly as possible and universally within the allotted 45 minutes
• Effectively orients patients to room service ordering process
• Accurately qualifies patients as full Room Service, Assist, or Non-select, and communicates this with Call Center

Requirements

• Ability to walk and stand for long periods of time
• Ability to push and pull wheeled carts
• Ability to read and write English
• Ability to communicate effectively
• Ability to follow oral and written directions
• Ability to tolerate frequent temperature changes working with and around equipment that generates heat, steam, and cold

Job Qualifications

• High school diploma or GED preferred
• Food Service or Customer Service Experience preferred

Key Words

food, nutrition, meal service, food service, room service, chef, sous chef, culinary, food prep

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.