Ambassador

Department: Guest Services | Reports to: Guest Services Manager

About the role

As an Ambassador, you’ll welcome guests, provide information and directions, and help maintain a safe, organized, and positive arrival experience throughout the resort.

Responsibilities

• Greet and welcome guests with a friendly, positive, and professional attitude.
• Focus on safety for yourself, coworkers, and guests.
• Direct guests to the appropriate resort areas, entrances, and services.
• Help manage guest lines and traffic flow for ticketing and rentals through designated entrance points.
• Assist guests with ticket purchases and ticket redemption as needed.
• Help redirect guests to improve traffic flow and reduce congestion throughout the resort.
• Maintain and monitor the Fireside Lounge to ensure the area remains organized and welcoming.
• Observe and monitor shuttle bus stops, assisting guests with directions and general questions as needed.
• Work outdoors for extended periods while assisting guests at resort entrances and other designated locations.

Qualifications & Requirements

• Must be at least 18 years of age to apply.
• High School Diploma or equivalent required.
• Highest level of customer service.
• Availability to include weekdays, weekends, evening, and holidays.
• Ability to provide clear directions and information about resort locations, services, and attractions.
• Ability to direct guest lines and maintain organized traffic flow in high-traffic areas.
• Strong interpersonal and communication skills, with the ability to assist guests with questions and concerns.
• Ability to recognize potential safety concerns, crowding, and congestion and notify the appropriate team members.
• Ability to remain calm, professional, and helpful when assisting guests during busy periods.
• Ability to work in a fun, fast-paced environment.
• Ability to work outside in a variety of weather conditions.
• Ability to stand for long periods of time.
• Must be able to speak and read the English language, additional languages a plus.

Benefits

• Complimentary access to Camelbeach, Aquatopia, local amusement parks, and more!
• Ski season passes for those working during the winter season.
• Plus, great friends and family perks.
• Paid training to gain skills, knowledge, and experience for professional development.
• Employee events throughout the season.
• Referral bonuses: invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Opportunity to interact with people from all over the world.
• Next day pay through PayActiv.
• Tuition reimbursement*
• Medical, dental, vision insurance, and 401(k)*
• Vacation and PTO*
• Full-time status benefits.