Amazon Spheres - Understory Ambassador

Join us as an Understory Ambassador and be the welcoming face of The Amazon Spheres—a lush, vibrant space where nature and innovation come together. In this role, you’ll greet visitors, spark conversations, and create meaningful connections by sharing your enthusiasm for the natural world. Whether answering questions, offering guidance, or brightening someone’s day, you’ll help craft a warm, informative, and memorable experience.

About the role

This part-time opportunity is perfect for someone who enjoys working with people and thrives in an engaging, ever-changing environment. You’ll lead hands-on educational activities and crafts, using your communication skills to share stories and information in a friendly, approachable way. Even on quieter days, you’ll stay motivated, adaptable, and ready to embrace new challenges with curiosity and creativity.

Responsibilities

Customer Experience

• Verbally greet and welcome all visitors in a friendly, warm, and professional manner, providing a 5-star first impression.
• Facilitate educational activities and crafts while maintaining a tidy and organized space.
• Answer questions about The Spheres exhibits and promote visitor engagement related to the concepts, designs, and themes of The Spheres.
• Provide information about The Amazon Campus, nearby dining options, and other Seattle landmarks.
• Communicate clearly and warmly with visitors of all backgrounds and ages.
• Foster positive working relationships with Spheres team members and stakeholders.
• Assist in resolving guest escalations, involving leadership as needed.

Daily Operations

• Acquire and maintain in-depth knowledge of exhibits and installations through research and meetings.
• Facilitate the opening and closing of the Understory, ensuring all tasks are completed before public hours begin or end.
• Track metrics as directed by leadership.
• Maintain tidiness and organization of the space.
• Monitor supply inventory and escalate requests to leadership.
• Create informational and wayfinding signage and materials upon request.
• Immediately communicate escalations to leadership; call security if necessary.
• Attend and actively participate in all scheduled meetings and training sessions.
• Maintain a clean and professional appearance.
• Report suspicious persons, calls, or packages to Amazon Corporate Security, NWC supervisors, and Amazon Global Real Estate and Facilities.
• Report facility and exhibit issues to NWC leadership as they arise.
• Assist with new tasks, processes, or projects to support evolving team requirements and Amazon partners; embrace adaptability as business needs shift.

Requirements

• Excellent customer service skills and the ability to multitask in a fast-paced environment while remaining professional and friendly.
• Strong judgment in ambiguous or stressful situations; ability to remain calm under pressure.
• Excellent interpersonal skills and the ability to connect with employees and the community.
• Clear and efficient communication, capable of supporting diverse audiences.
• Proactive in guest engagement.
• Detail-oriented, organized, and thorough in planning and execution.
• Comfortable presenting and speaking informally to both large and small groups.
• Flexibility to work various shifts, including nights and weekends.
• A flexible, supportive team player who brings positivity to all situations.
• Ability to learn and retain new exhibit information.
• Understand, interpret, and follow Amazon’s policies and procedures.
• Maintain regular and consistent attendance and punctuality.
• Practice confidentiality without exception.
• Proficiency with MS Windows, Excel, and Outlook email.
• Strong conflict resolution, critical thinking, and problem-solving skills.
• Willingness to work in a changing environment.
• High School Diploma or GED required.

Working Conditions & Physical Demands

• Stand for long periods, potentially the entire length of the shift.
• Work in humidity and temperature conditions optimized for plant life (70–75°F with average humidity of 60%).
• Adhere to dress code and maintain conscientious personal hygiene.
• Note: The space contains various plant life; individuals with plant allergies may not be the best fit.
• Speak consistently with visitors, staff, and colleagues for the duration of each shift.
• Walk consistently within a 1.5-mile radius, including stairs, while roving the space and assisting customers.
• Frequently carry and lift items up to 50 pounds.
• May need to transport supplies to other buildings.
• Work in a dog-friendly environment with over 1,000 dogs on campus; individuals with dog allergies or discomfort around dogs may not be the best fit.

Benefits

• 17 accrued Paid Time Off days annually.
• 10 annual floating holidays, plus parental leave and paid compassion leave.
• Retirement 401(K) with company match.
• Company-provided Orca Pass for unlimited transit use.
• Employment Assistance Program (EAP) via Spring Health, including six free therapy sessions per year.
• Career development opportunities through the NWC Mentorship Match program.
• Pet insurance discount program.

Pay

$22.95 per hour.

Schedule

Monday, Thursday, Friday, Saturday, 1:15 PM – 6:15 PM.

About Northwest Center

Northwest Center (NWC) is a social enterprise organization that operates successful businesses to drive societal change. Our mission focuses on creating a world where all children have equitable access to education and the employment rate for people with disabilities matches that of the general population. Since 1965, NWC has built and acquired commercial businesses to fuel this mission. The NWC @ Amazon division employs over 300 people, providing customer service support on Amazon’s campuses nationwide. Our team works in a fast-paced corporate setting, delivering first-rate customer service while generating revenue to fund NWC’s mission of inclusion.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If you need accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact us at [email protected].