Amazon Connect Technical Architect, Associate Vice President

Work You'll Do

Leading enterprise package transformation programs that modernize sales, service, and customer-facing operations
Shaping client strategies, operating models, and implementation roadmaps for package-enabled transformation initiatives
Overseeing program delivery across business, functional, technology, data, and change management workstreams
Building and expanding executive-level client relationships while identifying opportunities for additional services
Coaching teams and leaders through complex transformation efforts to drive delivery quality, business outcomes, and market impact

Qualifications

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Preferred

• Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, ServiceNow, Oracle, or SAP
• Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, workforce management, and artificial intelligence in customer service
• Working knowledge and experience of MS Office applications and tools
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)