Amazon Connect Technical Architect, Associate Vice President
Work You'll Do
Leading enterprise package transformation programs that modernize sales, service, and customer-facing operations
Shaping client strategies, operating models, and implementation roadmaps for package-enabled transformation initiatives
Overseeing program delivery across business, functional, technology, data, and change management workstreams
Building and expanding executive-level client relationships while identifying opportunities for additional services
Coaching teams and leaders through complex transformation efforts to drive delivery quality, business outcomes, and market impact
Qualifications
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
Team
The Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.