AM/PM Front Desk Agent - Hotel Earl, Charlevoix

Responsibilities

• Greet and assist guests with check-in, check-out, and any inquiries during their stay
• Provide exceptional customer service in person, over the phone, and via email
• Handle guest reservations, cancellations, and payment processing accurately
• Maintain knowledge of hotel amenities, local attractions, and area events
• Address guest concerns or issues promptly and professionally
• Balance daily transactions and prepare end-of-shift reports
• Maintain a clean and organized front desk area
• Collaborate with housekeeping and maintenance teams to ensure smooth daily operations
• Bartend in the lobby bar on slower evenings when a bartender is not scheduled
• Prepare and serve beverages responsibly
• Maintain bar cleanliness and inventory
• Engage with guests to create a welcoming and enjoyable atmosphere

Qualifications

• Previous hotel or customer service experience preferred, but not required
• Excellent communication and multitasking skills
• Friendly, professional, and dependable demeanor
• Basic computer and POS system skills (experience with hotel management systems a plus)
• Able to work evenings, weekends, and holidays as scheduled
• Must be at least 18 years old

What We Offer

• Competitive hourly pay
• Fun, team-oriented work environment
• Employee discounts on rooms and amenities
• Opportunities for growth and development within the company