AM Breakfast F&B Server - Part Time (6 am to 2 pm) - Salishan Coastal Lodge

The Role

You serve guests according to best practices and cultural values (do good and contribute joy!). You have upselling skills and product knowledge to ensure all guests receive their favorite F&B’s. You maintain ownership and contribute to guest-happiness and successful sales. You are able to “read” your fellow-humans and own your mistakes. You have great problem-solving and reasoning skills.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Greet guests warmly and assist with menu selection.
• Take food and drink orders accurately and promptly.
• Deliver orders to tables and ensure correct presentation.
• Provide recommendations on menu items and specials.
• Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions.
• Prepare and cork bottles of wine for tableside bottle service.
• Upsell additional items or beverages to enhance the dining experience.
• Collaborate with kitchen and bar staff to ensure timely and accurate service.
• Process guest payments and maintain accurate cash handling procedures.
• Ensure cleanliness and organization of tables, dining areas, and service stations.
• Follow health and safety guidelines, including food safety standards.
• Give guests a friendly farewell upon departure.
• Ensure daily setup and closure procedures are complete; complete prep for next shift.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Follow Hotel policies with lost and found items.

Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Able to work a flexible schedule that may include evenings, weekends, and holidays.
• Able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Able to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Able to deal effectively and interact well with guests, vendors, and team members.
• Able to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• Able to calculate figures and amounts using basic math.

Supervision

Reports to the F&B Manager.

Education And Experience

• High School Diploma or equivalent.
• Previous experience as a server or in a similar customer service role is preferred.
• State Issued Food Handler's Certificate.
• State Alcohol Server Certification.

Compensation

$15.05 per hour + tips

Benefits & Perks

• Flexible Time off Policy and holiday pay for working
• Company-wide Holidays
• Health Insurance options include Medical, Dental, Vision + More
• 401k + Company Matching
• Discounted Travel Perks

Schedule

6 am to 2 pm