Alumni Relations Coordinator

About the role

The Alumni Relations Coordinator is part of a dynamic team that supports individuals in their recovery journey. This role requires strategic program planning, independent judgment, and leadership in developing and executing alumni engagement initiatives.

Responsibilities

• Introduces the Alumni Association to all individuals and families during treatment
• Ensures all patients have consented to communications from the Alumni Association post discharge
• Engages with patients during inpatient and outpatient treatment by leading 12-step groups, activities, and facilitating engagement surveys
• Organizes events to form connections among alumni and continue connectivity between alumni and RCA
• Builds strong rapport with alumni through follow-up texts, emails, and social media
• Helps alumni reenter treatment in case of relapse and assists patients in their transition between levels of care
• Works with the Alumni Operations Manager to ensure communication to all alumni is accurate, well written, and timely
• Leads and hosts virtual and onsite alumni support meetings on a regular basis
• Helps create volunteer, mentoring, and service opportunities to increase alumni involvement

Requirements

• Experience with 12-step facilitation is required
• Bachelor's degree preferred
• Certified Peer Recovery preferred; willingness to obtain certification within 1 year of hire date
• At least 1 year of experience in volunteer management, program administration, special events, or related field, ideally within addiction treatment

Skills

• A people person who enjoys connecting with others and seeing others succeed
• A team player willing to collaborate efforts to accomplish Alumni Association goals
• Ability to self-motivate and independently develop and implement strategic planning
• Possesses an ability to organize, motivate, and work with volunteers
• Able to manage a budget to meet team goals and maintain expense reports
• Well organized and able to prioritize multiple initiatives simultaneously including event planning and project management
• Proficient in Microsoft Office, social media, Zoom, and mobile app technology; ability to learn EMR Software, Salesforce, Canva, and Concur
• Strong verbal, written, interpersonal, and presentation skills
• Excellent attention to detail and ability to meet deadlines

Work Environment

May work in a variety of environments including professional offices, event spaces, treatment or out-patient facilities. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and mobile devices. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds.

Travel

Local and overnight travel is required, depending on the COVID-19 pandemic state. Must be flexible, willing to work evenings, weekends and holidays, and travel as needed.