Alumni Manager

About the role

The Role: As an Alumni Manager at Pinnacle Mountain Homes, you will join a dynamic team dedicated to building luxury homes. This is a post-construction support and closeout specialist role that bridges the gap between project completion and long-term homeowner satisfaction.

Responsibilities

• Alumni Client Support: Serve as the main point of contact assessing needs, defining scope, and ensuring issues are resolved with strong communication and follow-through.
• Project Closeout: Partner with Project Managers and Superintendents to complete lingering tasks beyond standard project turnover, ensuring a smooth, thoughtful, and high-quality final handoff.
• Problem Solving & Task Execution: Evaluate post construction issues, determine appropriate solutions, and either perform tasks directly or coordinate with internal teams and trade partners to complete work efficiently.
• Team Collaboration: Work closely with construction teams, vendors, and trade partners to maintain alignment, anticipate challenges, and ensure all closeout and alumni-related work meets Pinnacle’s standards.
• Safety & Professionalism: Model safety best practices, maintain organized job sites, and uphold a polished professional presence when working in clients’ homes and on active sites.
• Field Support: Apply construction knowledge and hands-on skills to assist with punch-list tasks, basic site maintenance, and light fieldwork that supports closeout and post-construction needs.

Qualifications

• 5–10 years of prior construction experience required.
• Strong client relationship management and communication skills.
• Experience with punch lists, warranty items, closeout workflows, or post-construction client support is highly preferred.
• Ability to balance hands-on field tasks with coordination and problem-solving responsibilities.
• Comfortable working across multiple job sites within the region.
• Reliable transportation required.
• Positive attitude, professional presence, and desire to uphold Pinnacle’s culture of excellence.

Why Join Us

• Award-Winning Culture - Be part of a people-first company that’s recognized for excellence. Our culture is what sets us apart - we support each other, celebrate wins together, and push for continuous growth.
• Real World Impact - Work on meaningful projects that directly contribute to the success of established brands in luxury home building, design, property management and hospitality. See your efforts make a tangible difference.
• Hands-On Experience - Build real-world skills in construction, project support, and site operations, learning from the best in the industry.

What We Offer

• Salary ranges from $95,000 - $105,000 based on experience & skill level.
• All new employees start with 3 weeks of PTO annually, with additional time earned through our tiered PTO schedule based on tenure.
• Make a difference in the community with 16 Paid Volunteer hours, aligning with our ethos.
• Health Insurance with a 100% employer-paid option available, with Dental and Vision options.
• Employee Stock Ownership Program, allowing you to be part of our company’s success.
• Annual Team Trip to Mexico – Strengthen team bonds while creating unforgettable experiences. Each year, employees receive a work anniversary gift tailored around unique experiences, making every anniversary memorable.
• Tools and Technology Reimbursement, including a $500 annual tool reimbursement, a $50 monthly cell phone reimbursement, and mileage reimbursement when applicable.