Alternate Channels Director - Operations

About the role

The Director of Alternate Channels – Operations oversees strategic and operational leadership for AmShield and Haulers Claims, Underwriting, Operations, data and business insights, and supporting technology. The role drives profitability, operational effectiveness, customer service, compliance, and sustainable growth through disciplined execution and cross-functional alignment.

Responsibilities

• Drive profitability, operational effectiveness, customer service, compliance, and sustainable growth through disciplined execution and cross-functional alignment.
• Achieve strategic goals and objectives for AmShield and Haulers Claims, Underwriting, Operations, data and business insights, and supporting technology.
• Assess data related to potential expansion opportunities.
• Develop innovative products and services based on profitability and consumer needs.
• Understand differing viewpoints and work with traditional and nontraditional perspectives.

Requirements

• Excellent oral and written communication, project management, statistical analysis, and analytical skills.
• College-level coursework in general insurance or business administration is typically required.
• College degree or equivalent job-related experience typically required.
• MBA preferred.
• Five years of general insurance experience at the administrative or management level, with thorough insurance industry knowledge, required.
• Strong working knowledge of Shelter Insurance Companies operations preferred.

Qualifications

• Ability to perform essential functions of the job, with or without a reasonable accommodation.

Skills

• Excellent oral and written communication.
• Project management.
• Statistical analysis.
• Analytical skills.
• Ability to assess data related to potential expansion opportunities.
• Ability to understand differing viewpoints and work with traditional and nontraditional perspectives.
• Ability to develop innovative products and services based on profitability and consumer needs.

Benefits

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!