Alterations Manager - Full Time

About the role

The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. S/he assists the Store Manager in recruiting and interviewing Alterations Specialists and Alterations CSRs. S/he trains, coaches and motivates Alterations associates to provide superior customer service, make sales plan and achieve Hall of Fame status. S/he is a key holder and may periodically be responsible for opening the store and performing related responsibilities. S/he is a key member of the store management team and is a role model for store team members in demonstrating the values and qualities that characterize the David's Bridal brand.

Responsibilities

• Leads and models a customer first culture across all roles
• Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback to maintain a five-star customer experience
• Monitors individual team members performance and develops action plans for improvement through weekly performance discussions using observations, customer review, mystery shops through coaching and development
• Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes
• Coaches the team on how to achieve all set goals
• Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service
• Resolves all customer issues and partners with Store Manager, Regional Director or Contact Center, as needed
• Responds promptly to all customer questions providing product and service information
• Builds relationships to meet or exceed customer satisfaction and loyalty
• Speaks to every customer before they leave to validate their experience, resolving any issues
• Creates a climate in which team members want to do their best
• Is dedicated to meeting the expectations and requirements of internal and external customers
• Maintains store standards to support a flawless shopping experience
• Maintains a high level for the dress code standards
• Executes sales plans consistently in partnership with the Store Manager through key metrics
• Floor Manager during peak sales times to offer fit and alterations consultations
• Communicating daily sales goals to all Alterations team members
• Assists Store Manager in recruiting, interviewing and hiring Alterations associates
• Trains Alterations Specialists in fitting and sewing techniques, building talent internally
• Ensures ongoing product education for all Alterations team members
• Supports an environment focused on training, retention, reward and recognition
• Assists the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing and spot cleaning
• Monitors inventory management, special orders, mark out of stock, repairs, and ensuring first quality standards for all merchandise
• Executes, monitors and assesses the five stages of training for all team members to ensure each team member has completed role specific training they need to be successful
• Ensures performance management strategy is implemented and consistent at all levels
• Handles all employee relations issues and partners with Store Manager, as necessary, to determine action plans and performance management strategy to improve individual performance and the team as a whole
• Deals with performance issues directly and timely
• Steps up to conflicts, seeing them as opportunities
• Is a focused listener who finds common ground
• Performs special projects and other duties as assigned

Physical Demands

• Required to stand, walk, and sit for extended periods of time
• Reach for tools and objects with hands and arms
• Climb stairs
• Stoop, kneel, crouch, or crawl
• Ability to bend, twist, stand and move throughout the store
• Talk to and hear customers
• Manual dexterity to perform non-selling responsibilities, such as use of POS terminals, counting money, accessing computers and initiating and receiving telephone calls
• Manual dexterity to sew and perform fittings to David's Bridal standards, as needed
• Ability to lift and/or move up to 10 pounds
• Must be able to see up close and at a distance, as well as use peripheral vision and depth perception
• Must be able to look at, read, and use a computer and all other electronic devices for long periods of time

Qualifications

• One-year prior management experience
• Prior sewing experience required, preferably in a bridal and/or special occasion production environment
• Prior experience with computerized POS system and ability to use one

Benefits

• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits