Alterations Associate

Salary Range

$25.64 - $32.05*

About the role

Model all Saks Fifth Avenue Customer Service Principles. Focus on achieving and exceeding individual performance and productivity goals. Maintain a consistent high level of customer service by creating and developing excellent customer relationships. Follow all Saks Fifth Avenue policies and procedures. Follow all alteration workroom policies and Tailor procedures. Ability to utilize expertise to make alterations decisions during customer fittings. Focus on all efforts on providing an exceptional customer experience. Maintain a clean and safe work environment. Support company/store and department initiatives. Ad hoc responsibilities as needed.

Responsibilities

• Model all Saks Fifth Avenue Customer Service Principles.
• Focus on achieving and exceeding individual performance and productivity goals.
• Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
• Follow all Saks Fifth Avenue policies and procedures.
• Follow all alteration workroom policies and Tailor procedures.
• Ability to utilize expertise to make alterations decisions during customer fittings.
• Focus on all efforts on providing an exceptional customer experience.
• Maintain a clean and safe work environment.
• Support company/store and department initiatives.
• Ad hoc responsibilities as needed.

Requirements

• Minimum 3 years’ fitting and tailoring experience in high-end merchandise.
• Possession of strong technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, buttonholes etc. is desired and a benefit.
• Ability to use all standard sewing, pressing & spotting equipment.
• Ability to use specialty machines: Double-blind, Buttonhole, Cover-stitch, Leather.
• Knowledge of Alterations industry includes fabrication and styling of luxury merchandise.

Qualifications

• High school graduate or equivalent preferred.

Skills

• Strong technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, buttonholes etc.
• Ability to use all standard sewing, pressing & spotting equipment.
• Ability to use specialty machines: Double-blind, Buttonhole, Cover-stitch, Leather.
• Knowledge of Alterations industry includes fabrication and styling of luxury merchandise.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)