Allocation Planner

About the role

This role supports the Transportation Planning function by allocating delivery orders to be managed or processed by the loading warehouses. The planner identifies and addresses inventory issues by working with customer service representatives or order managers to make necessary changes to orders. Acts as a liaison to facilitate issue resolution.

Key Accountabilities

• Utilize appropriate computer programs to view and address inventory issues relating to delivery orders.
• Verify that inventory stocks are accurate in the warehouse management systems through communication with order managers and loading warehouses.
• Maintain strong written and verbal communication with sites, order managers, customer service representatives, and transportation planners.
• Appropriately plan and allocate orders to prevent unwanted inventory cuts.
• Have knowledge of products and relationships with order managers to identify sub products in cases of inventory deficiencies.
• Contact appropriate customer service representatives when inventory levels cannot be met.
• Work with transportation planners to ensure appropriate load times are scheduled to meet delivery requirements.
• Contact the customer’s management team in cases where orders need to be deleted or cancelled.
• Document deficiencies relating to orders and escalate to the appropriate representatives.
• Follow assigned work instructions and processes designated for delivery creation planning.

Requirements

• High School Diploma or Equivalent
• 2+ years of computer experience
• 2+ years using MS Office programs and email