Allied Aerial Field Technician

Essential Functions

• Repairs, and maintains equipment to Western States Equipment standards.
• Ability to perform advanced trouble shooting.
• Performs field repairs as needed.
• Performs all repairs, annual inspections, and preventative maintenance services on high reach aerial equipment and Material Handling Equipment (i.e. Genie, JLG, Wacker, etc).
• Delivers equipment with company truck and trailer, as needed.
• Possesses the ability to operate, repair, and service multiple types of equipment and brands.
• Operates and maintains company service truck, as needed.
• Continues career development to include on the job training, online, and instructor led training.
• Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
• Adheres to all customer requirements while on job site.
• Orders parts required to complete repairs.
• Evaluates parts to determine reusability and cause of failure.
• Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
• Adheres to all customer care standards.
• Works safely at all times and adheres to all applicable safety policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Excellent customer service skills.
• Able to self-schedule and perform duties with minimal supervision required.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Able to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
• Able to work overtime with minimal notice required.
• Able to drive for long periods of time and overnight travel, as required.
• Able to communicate (speak, read, comprehend, write in English).

Education and Experience

• Proof of high school diploma or General Education Degree (GED).
• Associates Degree or technical training from an accredited vocational school preferred.
• Five years’ experience in diagnosis and repair of Material Handling Equipment and Aerial Equipment required (i.e. Genie, JLG, Skytrac, MQ, Wacker, Linde, etc.).
• Prior experience in troubleshooting methods and systems required.
• Must own required tools.
• Acceptable driving record is required and current CDL is preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

Physical Characteristics

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to generate 97 ft./lbs. of force, by pushing and pulling.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must be able to meet all safety requirements for applicable safety policies.