Alliance Service Representative I

This position is located in Rapid City, SD.

About the role

The Alliance Service Representative I supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. This role receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports, and resolves customer and order issues.

Responsibilities

• Receives and enters orders in an accurate and timely manner.
• Processes EDI orders.
• Provides price quotes to customers for existing bill of materials.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, processes returns, and expedites deliveries when necessary.
• Utilizes product knowledge to provide service to the customer.
• Loads and maintains customer part numbers in the CMIR.
• Adheres to customer product standards.
• Assists and maintains relationships with customers and suppliers.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with Emergency Response orders.
• Attends sales meetings and participates in training programs as required.
• May assist with sales meetings and trade shows as needed.
• Participates in the implementation and success of marketing plans and strategies.
• Performs other duties as assigned by supervisor or designate.

Requirements

• 2-year business/trade degree preferred or the equivalent in work experience.
• Strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems.
• 2+ years of prior electrical distribution experience preferred.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.

Skills

• Excellent customer service skills including being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

• Occasionally (0 – 33%): 26 to 50 lbs. (lift from floor), 51 to 75 lbs. (lift from floor)
• Frequently (34 – 66%): Less than 10 lbs. (lift from floor), 10 to 25 lbs. (lift from floor)
• Continuously (67 – 100%): None listed for lifting

Physical Activity Frequency in a typical day:

• Continuously: Sitting, repetitive motion, desk work, use of a computer, use of a telephone, fingering, grasping, talking
• Frequently: Standing, walking, climbing/walking stairs, reaching
• Occasionally: Bending/stooping, exposure to adverse weather & temperature conditions, pivoting, pushing/pulling, driving, travel
• Not at all: Crawling, crouching/squatting, kneeling, balancing, lifting from waist (all weights)

Hearing (perceiving the nature of sounds at normal speaking levels) is required continuously.

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon the achievement of branch and company goals

About Us

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. We are one of the largest independent electrical distributors in the United States, providing products and services to the construction, industrial, and utility industries. As a 100% employee-owned company, our success stems from the dedication of our employee-owners. We practice open-book management and empower our employee-owners with clearly defined levels of authority to be innovative and decisive.

Our Purpose: We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy: We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards: Border States employee-owners are competent, accurate, responsive, and engaged.