All-Source Platform User Support Specialist 4 with Security Clearance

About the role

The OSINT Platform User Support Specialist 4 position at Base-2 Solutions, LLC in Bethesda, MD requires a security clearance. This role supports the organization's all-source intelligence platform.

Responsibilities

• Provide technical support to users of the OSINT platform
• Resolve user issues related to the platform’s functionality
• Document and track user support requests and resolutions
• Collaborate with other support teams to ensure comprehensive user assistance
• Contribute to the development and maintenance of user documentation

Requirements

• At least 4 years of experience in IT support or a related field
• Experience with intelligence platforms and data analysis tools
• Security clearance is required
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proficiency in Microsoft Office Suite
• Knowledge of web-based applications and databases

Skills

• Technical troubleshooting
• Customer service skills
• Attention to detail
• Teamwork and collaboration

Benefits

• Flexible work schedule
• Competitive salary
• Professional development opportunities
• Health insurance
• Retirement plan

Pay

$126,324 per year

Schedule

Full-time