Alignment Engineer

Accountabilities

• Review, improve, and maintain client technology environments while ensuring alignment with established standards and best practices.
• Support clients remotely, collaborate with technical teams, and provide insights that improve infrastructure reliability and performance.
• Perform remote standards and alignment reviews to assess client environments and identify improvement opportunities.
• Maintain, update, and retire client standards templates as technologies and business requirements evolve.
• Develop strong technical knowledge of assigned client environments, systems, and infrastructure.
• Maintain, update, and retire client standards templates as technologies and business requirements evolve.
• Review and maintain accurate client documentation, ensuring information is complete and up to date.
• Identify technical risks and collaborate with internal teams to recommend appropriate solutions.
• Provide technical recommendations and support best practices across client environments.
• Proactively monitor and improve client infrastructure through remote management activities.
• Review project outcomes, documentation, and execution quality to ensure successful delivery.
• Maintain strong client relationships and communicate effectively with stakeholders, consultants, and contractors.
• Stay informed about developments in IT systems, telecommunications, hardware, and software technologies.
• Support knowledge sharing, training, and mentoring initiatives within the team.
• Participate in continuous improvement processes and contribute to operational excellence.

Requirements

• Technically skilled IT professional with experience supporting complex environments and a strong ability to analyze, document, and improve technology systems.
• Strong understanding of IT and telecommunications infrastructure, hardware, and software applications.
• Experience with network and workstation operating systems, including Microsoft Windows environments.
• Knowledge of web technologies, internet systems, and modern IT infrastructure concepts.
• Degree or equivalent qualification in Computer Science, Information Technology, or a related field.
• Strong written and verbal English communication skills.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple projects.
• Strong problem-solving abilities and willingness to learn new technologies.
• Ability to work independently while also collaborating effectively within a team environment.
• High attention to detail, professionalism, reliability, and commitment to client service.
• Ability to interpret instructions, manage confidential information, and communicate with stakeholders at different levels.
• Experience working with managed service providers (MSPs), virtual CIO environments, or standards committees is a plus.
• Familiarity with Microsoft 365, Active Directory, VLANs, firewalls, switches, and network infrastructure is an advantage.
• Preferred certifications include two or more of the following: CompTIA A+, CompTIA Network+, CompTIA Security+, or 3CX Basic Certified Engineer.
• Ability to meet remote work requirements, including: a reliable computer running Windows 11, macOS 12+, or equivalent hardware specifications, minimum 8GB RAM and stable internet connection with at least 5 Mbps upload and download speeds, quality noise-cancelling headset, HD webcam, smartphone with authentication capability, and a second monitor.
• UPS backup if using a desktop computer.

Benefits

• Comprehensive benefits package.
• Remote work environment designed to support employee wellbeing, professional development, and long-term growth.
• Competitive compensation starting at $8.44/hour, depending on experience and location.
• Comprehensive health plans and HMO coverage for employees and eligible dependents.
• Life insurance coverage.
• Flexible benefit reimbursement covering areas such as dental, vision, mental health, wellness, and government contributions.
• Paid time off starting at 15 days per year.
• Maternity and paternity leave support.
• Paid US holidays.
• Night shift bonus where applicable.
• Salary advancement and loan assistance programs.
• Health and wellness initiatives.
• Company-funded training and certification opportunities.
• Remote work flexibility with a focus on collaboration and continuous improvement.
• Opportunity to expand technical expertise while working with diverse client environments.