Alibaba International Digital Commerce Group-Logistics Operations-São Paulo, Brazil

Responsibilities

I. Logistics Product Design & Operations

• Lead the design and operations of cross-border and local-to-local logistics products for the Brazilian market, supporting GMV growth and user base expansion
• Develop market-fit logistics service solutions (e.g., free shipping programs, delivery time guarantees) to improve user conversion and repeat purchase rates
• Partner with the local sales team to design logistics support plans for major promotional events, ensuring peak fulfillment capacity
• Establish a user feedback mechanism on logistics experience, driving continuous improvement in service quality and internal processes

II. Logistics Network Management

• Manage the full lifecycle of logistics service providers in Brazil (couriers, last-mile delivery, warehousing) — including sourcing, negotiation, contracting, and day-to-day operations
• Build an efficient and cost-effective delivery network to ensure logistics coverage across both core urban areas and remote regions
• Establish a provider KPI monitoring system (delivery success rate, on-time delivery rate, damage rate, complaint rate, etc.) and drive continuous service improvement

III. Cost Control & Data Analysis

• Regularly analyze logistics cost structures (line-haul transportation, warehousing, last-mile delivery), develop cost-reduction and efficiency-enhancement strategies, and ensure execution
• Leverage data monitoring on key operational metrics (fulfillment lead time, exception rate, etc.) to identify bottlenecks and drive operational optimization

IV. Cross-functional Collaboration

• Work closely with local business, customer service, and product teams in Brazil to resolve logistics-related issues and ensure a seamless user experience

岗位职责

一、物流产品设计与运营

• 负责巴西市场跨境及本地到本地（Local-to-Local）物流产品的设计与运营，支撑 GMV 增长与用户规模扩张
• 设计符合巴西市场特征的物流服务方案（如包邮策略、时效保障等），提升用户转化率与复购率
• 协同本地销售团队，制定大促活动的物流保障方案，确保峰值履约能力
• 建立用户物流体验反馈机制，持续驱动物流服务及内部流程优化

二、物流网络管理

• 负责巴西市场物流服务商（快递、末公里配送、仓储等）的引入、谈判、签约及日常运营管理
• 搭建高效、高性价比的配送网络，实现核心城市及偏远地区的物流时效覆盖
• 建立服务商 KPI 监控体系（妥投率、时效达成率、破损率、投诉率等），推动服务质量持续提升

三、成本管控与数据分析

• 定期拆解物流成本结构（干线运输、仓储、末公里配送等），制定降本增效策略并推动落地
• 通过数据监控（履约时效、异常率等关键指标）定位问题，驱动运营效率优化

四、跨团队协同

• 与巴西本地业务、客服、产品等团队紧密协作，高效解决物流相关问题，保障用户体验

Requirements

Basic Qualifications

• Bachelor's degree or above, preferably in Logistics Management, Supply Chain, or Business Administration
• 3+ years of e-commerce logistics operations experience, with solid understanding of Brazil's local logistics ecosystem
• Prior experience at a local e-commerce platform or in local e-commerce logistics management is preferred
• Proficiency in Portuguese and English as working languages; Mandarin Chinese is a plus

Core Competencies

• Project Management & Execution — Proven experience in independently managing projects, capable of leading logistics service optimization initiatives from solution design through to full implementation and closure
• Market Insight & Industry Knowledge — Deep understanding of Brazil's e-commerce logistics landscape, with familiarity of major logistics service providers' capabilities and operational models
• Commercial Negotiation & Vendor Management — Hands-on experience in contract negotiation, vendor onboarding and performance evaluation, and cost structure optimization
• Data Analysis & Tool Proficiency — Data-driven mindset, skilled in using analytical tools (Excel / BI tools / AI-assisted analytics) for logistics operations analysis and decision support
• Resilience & Emergency Response — Able to thrive in the fast-paced e-commerce environment, with strong capability to respond to and resolve unexpected logistics issues efficiently

任职要求

基本要求

• 本科及以上学历，物流管理、供应链、商业管理相关专业优先
• 3年以上电商物流运营经验，熟悉巴西本地物流生态
• 有本地电商平台或本地电商物流管理经验优先
• 葡萄牙语和英语可作为工作语言，会中文优先考虑

核心能力

• 项目管理与推动力，具备独立项目管理经验，能够主导物流服务优化专项，从方案设计到落地闭环全程推动
• 市场洞察与行业认知，深入了解巴西电商物流市场格局，熟悉主流物流服务商的能力特点与运营模式
• 商务谈判与供应商管理，具备合同谈判、供应商准入与绩效考核、成本结构优化的实操经验
• 数据分析与工具应用，数据驱动思维，熟练运用数据分析工具（Excel / BI 工具 / AI 辅助分析等）进行物流运营分析与决策支持
• 抗压与应急响应，适应电商行业快节奏，具备突发物流问题的快速响应与高效处置能力