Ale Haus - Food Server

Essential Duties & Responsibilities

• PRACTICE, SUPPORT, AND UPHOLD THE MISSION, VISION, AND VALUES OF WARHORSE GAMING.
• PROVIDE PROMPT, COURTEOUS, AND PROFESSIONAL FOOD AND BEVERAGE SERVICE TO ALL GUESTS.
• GREET GUESTS UPON ARRIVAL AND THANK THEM AS THEY DEPART.
• TAKE ACCURATE FOOD AND BEVERAGE ORDERS AND ENTER THEM INTO THE POINT-OF-SALE SYSTEM.
• SERVE FOOD AND ALCOHOLIC/NON-ALCOHOLIC BEVERAGES IN ACCORDANCE WITH COMPANY STANDARDS AND APPLICABLE LAWS.
• MANTAIN THROUGHOUT THE DINING EXPERIENCE BY CLEARING DISHES, REPLACING CHINA, SILVERWARE, AND GLASSWARE AS NEEDED.
• POLISH CHINA, GLASSWARE, AND SILVERWARE DAILY.
• CLEAN, ORGANIZE, AND MAINTAIN THE DINING ROOM, INCLUDING ASSIGNED DEEP-CLEANING DUTIES.
• COMPLETE OPENING, CLOSING, AND SIDE WORK RESPONSIBILITIES.
• BUS TABLES AND ASSIST WITH MAINTAINING A CLEAN, WELCOMING DINING ENVIRONMENT.
• AID HOSTS, FOOD RUNNERS, AND FELLOW SERVERS TO ENSURE EFFICIENT SERVICE.
• RECORD GUEST PREFERENCES IN THE RESERVATION SYSTEM TO PERSONALIZE FUTURE VISITS.
• RECOGNIZE RETURNING GUESTS AND PROVIDE PERSONALIZED SERVICE WHEN POSSIBLE.
• FOLLOW ALL COMPANY POLICIES, HEALTH CODES, SAFETY PROCEDURES, AND REGULATORY REQUIREMENTS.
• ATTEND REQUIRED MEETINGS AND TRAINING SESSIONS.
• MANTAIN A PROFESSIONAL APPEARANCE AND POSITIVE ATTITUDE AT ALL TIMES.
• PERFORM OTHER DUTIES AS ASSIGNED.

Qualifications

• REQUIRED: Must be 19 years of age or older. High school diploma or equivalent.
• REQUIRED: Strong customer service and communication skills. Ability to work in a fast-paced environment while maintaining attention to detail. Ability to use smartphones, tablets, and touchscreen technology. Commitment to exceptional guest service and ethical conduct.
• PREFERRED: Three (3) years of serving and customer service experience. Previous experience using mobile devices or tablet applications in a restaurant environment.

Core Competencies

• GUEST FOCUS
• COLLABORATION
• COMMUNICATION
• PROBLEM SOLVING
• Ethical Conduct
• Flexibility
• Stress Management
• Cash Handling

Work Environment

• Frequent standing and walking throughout the shift.
• Lifting and carrying up to 50 pounds.
• Exposure to moderate noise levels and occasional secondhand smoke.
• Repetitive hand movements and prolonged periods of physical activity.

Licensing & Certifications

• MUST BE ABLE TO OBTAIN AND MAINTAIN A NEBRASKA GAMING LICENSE.
• FOOD HANDLER CERTIFICATION REQUIRED.
• SERVSAFE CERTIFICATION REQUIRED.
• TIPS ALCOHOL CERTIFICATION REQUIRED.

Position is responsible for serving alcoholic beverages.

WarHorse Gaming, a division of Ho-Chunk, Inc., is an Equal Opportunity Employer.