Alarm Monitor - Customer Service

Your Responsibilities

• Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
• Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
• Cookordinate with internal corporate departments and local branches to effectively manage events.
• Maintain accurate records of events, actions taken, and communications in the incident logging database tool.
• Provide clear and concise communication to stakeholders during an event, ensuring accurate and timely updates.
• Collaborate with GardaWorld personnel and other relevant parties to resolve issues swiftly.
• Identify and report potential security vulnerabilities or equipment malfunctions for further investigation.
• Assist in the development and improvement of standard operating procedures for the NSOC.
• Participate in training and drills to enhance your capabilities to be as efficient and effective as possible.
• Maintain a professional demeanor and effectively manage stress in high-pressure situations.

Your Qualifications

• A high school diploma or equivalent; additional education in security, emergency management, or related fields is a plus.
• Prior experience working in a call center or customer service environment is highly preferred.
• Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Self-starter with the ability to prioritize and manage multiple demands.
• Ability to work effectively alone or as part of a team and can interact with all levels of the organization.
• Ability to interpret a variety of instructions in written or verbal form.
• Positive attitude, ethics, and values that support our company’s values, team, environment, and high-performance culture.
• Authorized to work in the United States.
• Able to pass an extensive screening process, including a drug screen and background check.