AL - Clinical Program Coordinator

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices.

Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you through meaningful development opportunities, wellness programs, and a culture built on purpose, compassion, and impact.

About the role

The Clinical Program Coordinator plays a key role within the program by supporting clinical, operational, and administrative functions to ensure the delivery of high-quality care. This position serves as a clinical and operational resource to the team, providing mentorship, promoting best practices, and assisting in the smooth day-to-day functioning of the program. At the discretion and request of the Program Director, the Clinical Program Coordinator may also provide direct care services.

Responsibilities

• May provide direct care services to assigned clients and must document services in accordance with HCA standards and all applicable state and payer requirements.
• Serve as a role model of best practices, consistently demonstrating professional standards and adherence to all required timeframes, documentation expectations, and operational procedures.
• Participate in treatment team meetings to support comprehensive care coordination.
• Complete and submit all required documentation accurately and within required timeframes.
• Review ongoing treatment-related documentation for completeness and clinical appropriateness.
• Model adherence to clinical and administrative procedures and promote a culture of accountability and excellence.
• Communicate effectively with referral sources, clients, families, and internal team members.
• Assist in coordinating and overseeing day-to-day operations which may include:
  • Marketing and business development
  • Respond to questions, disseminate or explain information, and address complaints from clients, employees, and other stakeholders
  • Client admissions and service authorizations
  • Billing and payroll coordination
  • Customer and referral source relations
  • Staff scheduling and coordination of training
  • Chart audits and documentation compliance
• Assist in recruitment, hiring, onboarding, training, and orientation of staff.
• Support preparation of meeting agendas and facilitate staff meetings as needed.
• Assist in the development and implementation of the region’s annual strategic plan.
• Support preparation of the region’s annual budget and assist with review and analysis of monthly financial statements.
• Contribute to marketing efforts and strategic development of the region in alignment with budget and growth goals.
• Coordinate and assist with activities and audits to ensure compliance with all applicable regulations, payer requirements, and accreditation standards.
• Support staff pursuing professional licensure by providing ongoing licensure supervision.
• As a licensed clinician, use your NPI number to bill for services performed by those being supervised by you.
• Ensure your credentials remain current, comply with all training requirements, and adequately supervise your staff.
• Provide ongoing mentorship and support to team members, serving as a model of professionalism and efficiency.
• Ensure own practice and support of team activities consistently meet quality benchmarks, timelines, and organizational policies.

Requirements

• Master’s degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or a related behavioral health field.
• Current licensure or eligibility for licensure in compliance with state regulations (e.g., LPC, LCSW, LMFT).
• Proven experience in clinical mental health services, especially within community-based settings.
• Experience in leadership and management is preferred.

Benefits

We recognize the importance of self-care and work/life balance. We offer:

• Flexibility in scheduling
• Access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually
• Paid time off and paid holidays for full-time employees
• A comprehensive benefits package that includes medical, dental, and vision insurance
• Additional voluntary insurance products
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work