Aisles Online Service Lead

About the role

The Aisles Online Service Lead assists in managing overall daily center operations and directs labor within the Aisles Online department.

Responsibilities

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers the telephone promptly and provides friendly, helpful service to customers, including taking orders.
• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions.
• Smiles and greets employees and customers in a friendly manner.
• Makes an effort to learn customers' names and address them by name when possible.
• Assists in customer relations and handles complaints as needed.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in-house quality control, including cleaning, handling of equipment, and merchandise.
• Communicates with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
• Responds to questions and issues from employees and customers.
• Attends and participates in meetings.
• Maintains employee records and documents employee interactions.
• Trains new employees.
• Completes employee performance reviews and participates in productivity reviews.
• Performs other job-related duties and special projects as required.

Requirements

• High school graduate or equivalent education preferred.
• 6 months to 1 year of similar or related job experience preferred.
• Ability to use logical or scientific thinking to solve problems with several abstract and concrete variables.
• Ability to perform arithmetic, algebraic, and geometric calculations.
• Physically able to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly.
• Able to stand and walk for 6-8 hours a day.
• Visual requirements include near and far vision (with or without correction), depth perception, color vision, and field of vision.
• Able to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Supervisory Responsibilities

• Instructs, assigns, reviews, and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.
• Acts on employee problems and has authority to recommend disciplinary action.

Working Conditions

• Fast-paced environment with pressure to meet deadlines.
• Exposure to dirt, dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazards (e.g., pallet jack).
• Exposure to cleaning chemicals/solvents and risk of electrical shock.

Equipment Used

• Box cutter, cash registers, knives, trash compactor, cardboard compactor, computer, RPM, calculator, telephone, company vehicles (delivery vans), copier, and department power equipment.

Confidentiality & Contacts

• Access to confidential information, including sales reports and possibly profit & loss reports.
• Daily contact with customers, employees, suppliers/vendors, and the general public.
• Occasional contact with federal or state regulatory agencies regarding inspections.

Pay

The anticipated hourly starting wage for this position is $16.00 to $20.00, depending on experience.

Benefits

For information on company benefits, visit Benefits | Hy-Vee.