Aisles Online Service Lead

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Aisles Online Service Lead
Department: Aisles Online
FLSA: Non-Exempt

General Function: Assists in managing overall daily center operations and directs labor.

Core Competencies: Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, Aisles Online Department Manager

Positions that Report to you: Aisles Online Employees

Primary Responsibilities And Duties

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.
• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
• Simmers and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Aids in customer relations and handles customer complaints as needed.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in-house quality control including cleaning, handling of equipment and merchandise.
• Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
• Responds to questions and issues from employees and customers.
• Attends and participates in meetings.
• Maintains employee records and documents employee interactions.

Secondary Duties And Responsibilities

• Performs other job related duties and special projects as required.
• Trains new employees.
• Completes employee performance reviews and participates in productivity reviews.

Knowledge, Skills, Abilities, And Worker Characteristics

• Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
• Must have the ability to do arithmetic, Algebraic and Geometric calculations.

Education & Experience

• High school graduate or equivalent education preferred.
• 6-months to 1-year similar or related job experience preferred.

Supervisory Responsibilities (Direct Reports)

• Responsible for instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities, allocating personnel and acting on employee problems.
• Has authority to recommend employee disciplinary action.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Must be able to be on feet (standing and walking) for 6-8 hours a day.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• This is a fast paced work environment and will require some pressure to meet deadlines.
• This position involves exposure to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards (pallet jack), cleaning chemicals/solvents and electrical shock.

Equipment Used To Perform Job

• Box cutter
• Cash registers
• Knives
• Traffic compactor
• Cardboard compactor
• Computer
• RPM
• Calculator
• Telephone
• Company vehicles (delivery vans)
• Copier
• Department power equipment.

Confidentiality

• Has access to confidential information including sales reports and possibly profit & loss reports.

Contacts

• Has daily contact with customers, employees, suppliers/vendors, and the general public.
• Has occasional contact with federal or state regulatory agencies regarding inspections.

Employment is contingent upon the successful completion of a pre employment drug screen.