AIRS Solution Specialist

About the role

The organization operates in the commercial food equipment service industry, providing installation and service solutions. With over 125 years of experience and more than 1,700 associates nationwide, it supports customers by delivering reliable service and maintaining strong community engagement. Core values include integrity, simplicity, trust, respect, and shared risk.

The Lead Installation Technician is responsible for managing and executing commercial equipment installations to ensure customer satisfaction and adherence to safety and quality standards. This role involves coordinating installation schedules, managing project details within CRM systems, and maintaining communication with customers and internal teams to support operational and financial objectives.

Responsibilities

• Enter and manage installation opportunities in CRM to develop accurate monthly forecasts.
• Conduct site installation surveys to assess feasibility and plan execution.
• Produce scope of work documents and customer‑facing installation quotes in CRM.
• Coordinate with dispatchers and branch personnel to schedule installs in Microsoft Field Service.
• Execute installations according to scope and safety guidelines.
• Follow installation playbook from start to finish.
• Manage installation request inbox effectively.
• Maintain project schedules and communicate updates to customers and leadership.
• Update final pricing in CRM to support financial goals.
• Stay current with industry and equipment knowledge.
• Communicate service value propositions to customers post‑warranty.
• Maintain vehicle and material handling equipment.
• Adhere to safe driving and company safety policies.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Two years of formal technical training and at least ten years of related experience in equipment installation or similar fields.
• Proficiency with PC and Microsoft applications.
• Preferred: Five or more years of commercial equipment installation experience.
• Preferred: Mechanical or electrical experience.
• Preferred: Associate degree.
• Preferred: Experience installing commercial cooking or refrigeration equipment.
• Preferred: Experience with Microsoft Dynamics 365 CRM.
• Preferred: Industry certification.