AIRPORT TERMINAL SERVICES SUPERVISOR

About the role

The Port of Oakland is currently recruiting for one (1) vacancy in the classification of Airport Terminal Services Supervisor. Under direction, the position supervises, inspects, evaluates and directs the work of custodial staff engaged in cleaning and maintaining a variety of Airport facilities.

Responsibilities

• Supervises the activities of an assigned shift of staff engaged in custodial work in Airport terminals;
• Plans, organizes and directs the work of custodial staff;
• Cleans and maintains a variety of Airport facilities, including passenger boarding bridges and ramp areas;
• Conducts field checks of Airport terminal facilities and surrounding areas daily to ensure they are in clean, safe and proper operating condition;
• Maintains standard of performance and quality of service through routine audits and inspections of passenger and tenant facilities;
• Delivers custodial training program through presentations on a variety of custodial or operational related topics;
• Enforces work quality and safety standards; recommends or takes action regarding discipline;
• Evaluates work flow process and procedures; collaborates and leads staff to implement process and procedural improvements;
• Makes recommendations on the procurement of custodial supplies and equipment;
• Identifies non-emergency and emergency maintenance needs; collaborates with Airport Facilities staff on repairs and reports of inoperable terminal facilities;
• Prepares and tracks progress of Bills to Others (BTOs), Purchase Orders (POs), and work requests;
• Responds to and resolves public/passenger/tenant requests and concerns, particularly in the areas of safety, lost and found and maintenance;
• Maintains safe work environment by ensuring staff adheres to safety protocols and procedures related to personnel and equipment;
• Reports all spills and other chemical related incidents to appropriate staff; reports all workplace injuries; collaborates with Environmental Health & Safety staff to determine root cause and mitigate reoccurrence of injuries; report potential safety and security threats to appropriate airport staff;
• Provides reports and information to the Risk Management Department for the processing and resolution of passenger claims for damaged properties;
• Develops various memos, analyses, reports, correspondence, and bulletins including but not limited to evaluations of effectiveness and efficiency, capital equipment justification, discipline, policies and procedures, training matrix, staff evaluations, etc.
• Maintains budget throughout the year for the prudent and efficient use of funds; provides input for the development of the annual budget for department manager related to staffing, equipment, supplies, contractual services and other needs;
• Participates in organizing and coordinating special projects/events (e.g., filming, emergency and evacuation drills, holiday, and special event activities).

Requirements

A typical combination would include graduation from an accredited community college with an associate’s degree with major coursework in communications, business, education or a related field plus three years of progressively responsible experience in custodial service, including at least two (2) years in a lead or supervisory capacity. Experience working in an airport administration environment is desirable.

Skills

• Knowledge Of Safety practices and precautions pertaining to custodial work, including equipment handling, hazardous material and chemical spill response;
• Principles and practices of quality control techniques related to the delivery of custodial services;
• Principles and practices of customer services;
• Airport, FAA, TSA, and other applicable regulatory agencies rules and regulations, procedures and policies related to access and security;
• Principles and practices of leadership and supervision, including training, coaching, counseling, motivating and team building techniques in a customer service environment;
• Methods, materials and equipment used in custodial work;
• Cleaning methods of all types, including latest practices, materials, proper chemical use and equipment used in custodial work;
• Solvents and chemicals most commonly used in the custodial/janitorial field including environmental friendly solutions.

Qualifications

• To perform the typical tasks and duties of the position successfully, the knowledge, skills and abilities listed below are required.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.