Airport Technology Manager

About the role

The City of Boise is seeking an Airport Technology Manager to lead technology initiatives in a dynamic and evolving 24-hour airport environment. This role requires a strong balance of technical expertise and people-focused leadership. The successful candidate will build trusted relationships across Airport Operations, IT, vendors, and other stakeholders; navigate competing priorities; and bring people together to develop collaborative solutions. You will need the technical foundation to understand IT systems and technology while also communicating effectively with non-technical audiences. This is an opportunity for a leader who is comfortable building, improving, and evolving. The ideal candidate will bring a growth mindset, curiosity, and a willingness to learn the Airport's unique technology environment and business operations. You will help strengthen team culture, improve processes, and shape how technology supports the Airport as the organization continues to grow and change. We are looking for a collaborative technology leader who can build relationships, earn trust, and turn technology into solutions that support the Airport's mission.

Responsibilities

• Manages the work of professional, technical and/or other staff; determines organizational structure, staffing needs, and work strategies; ensures adequate resources are available for staff to perform work duties; and ensures that assigned operations and activities comply with organization goals and objectives.
• Leads and manages a cross-disciplinary airport technology team, including hiring, training, performance management, and staff development; fosters a culture of accountability, collaboration, and operational excellence.
• Develops and executes the Airport's technology strategy, aligning initiatives with airport objectives, City IT standards, and emerging aviation industry trends.
• Establishes priorities and directs daily operations of airport technology services, ensuring reliable, secure, and high-performing systems that support 24/7 airport operations.
• Oversees the full lifecycle of airport technology systems as the designated Application/Technology Owner, including planning, implementation, optimization, and replacement.
• Leads and oversees airport technology projects and capital initiatives, ensuring effective scope, schedule, budget, and risk management from planning through delivery.
• Manages vendor relationships, contracts, and managed services, including Common Use technologies; ensures accountability and alignment with City procurement and IT governance practices.
• Monitors and enforces vendor and system performance metrics (SLAs/KPIs), coordinating issue resolution and ensuring service levels meet operational and customer expectations.
• Serves as the primary liaison between Airport leadership, City IT, vendors, and external stakeholders, ensuring alignment, communication, and coordinated service delivery.
• Ensures compliance with TSA cybersecurity directives and regulatory requirements, and leads incident response and business continuity efforts, including coordination of internal teams and vendors during technology disruptions.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Aviation Management or a related field.
• 7 or more years of progressive experience in IT management, including three (3) or more years in a leadership role; or equivalent combination of education and experience.
• Valid state-issued driver's license.
• Must be able to pass City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation, driving record check, education verification, Transportation Security Administration background check (SIDA), and Criminal Justice Information System background check (CJIS).

Required Knowledge, Skills, and Abilities

• Knowledge of airport operations, aviation industry technology trends, and regulatory requirements.
• Knowledge of IT service management (ITIL framework) and project management methodologies.
• Knowledge of Common Use Passenger Processing Systems (CUPPS), flight information display systems, physical security systems, and related airport technologies.
• Knowledge of vendor contract structures, managed services models, and performance monitoring.
• Knowledge of computer usage including related software.
• Ability to communicate effectively with diverse stakeholders, from executive leadership to front-line staff.
• Ability to manage multiple, concurrent priorities in a fast-paced operational environment.
• Ability to interpret and apply regulatory and compliance requirements to technology operations.
• Ability to build partnerships that drive innovation and operational efficiency.
• Ability to stay current with emerging technologies and assess their potential for operational improvement.
• Ability to communicate effectively in the English language at a level necessary for efficient job performance.
• Ability to perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
• Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Qualifications

• Experience in aviation or transportation technology environments (i.e. physical security systems, IT infrastructure, cybersecurity, airport resource management systems, digital signage, public address systems, etc.).
• Information Technology Infrastructure Library (ITIL), Project Management Professional (PMP), Information Security & Risk or related certification.

Benefits

• Zero-cost premium medical coverage for you and your family.
• PERSI retirement plus employer-matched 401(k)/457b.
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month.
• 10 weeks paid parental leave.
• $500 annual wellbeing incentive.
• Tuition reimbursement and free local bus pass.
• Basic life and long-term disability insurance at no cost.

Working Conditions

Physical Efforts: The noise level is occasionally moderate and rarely loud. Work includes sensory ability to talk and hear. Work in this position also includes close vision. Employees will sit. Position requires hand/finger dexterity.

Working Environment: The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.

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