Airport Services - Supervisor - Rhode Island T.F. Green Intl Airport - PVD

About Oshkosh AeroTech

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

Job Summary

The Site Supervisor is responsible for overseeing day-to-day maintenance and operational activities at the assigned site, ensuring safe, efficient, and high-quality service delivery. This role provides direct leadership to technicians and maintenance personnel and serves as the primary on-site point of contact for customers and vendors.

Responsibilities

• Scheduling, work orders, safety, productivity, and material coordination
• Cooking customer service requirements with onsite maintenance personnel to ensure service level commitments are met
• Implementing work order schedules that maximize technician utilization and effective use of resources
• Overseeing scheduling of technicians and ensuring accurate and timely entry of all required information into the CMMS system
• Answering phones, entering work orders into the CMMS, and serving as the first point of contact for customers and vendors
• Running operational and CMMS reports; analyzing data and providing recommendations to improve efficiency, productivity, and service delivery
• Supporting Site Manager in monitoring, evaluating, and improving operational performance
• Developing, implementing, and maintaining processes, procedures, and documentation to enhance operational efficiency and consistency
• Monitoring airport systems, coordinating customer service requests, scheduling technicians, and managing critical data entry within our computerized maintenance management system (CMMS)

People Leadership & Supervisory Responsibilities

• Hiring, firing, coaching, issuing disciplinary action, and providing performance management to team members
• Leading performance management activities, including setting expectations, conducting performance discussions, coaching, counseling, and delivering corrective and disciplinary actions up to and including termination
• Supporting employee relations and investigations and providing recommendations on the outcomes of the investigations
• Providing direct support, guidance, and on-the-job training to team members to build technical capability and engagement
• Fostering strong working relationships across teams to enhance employee morale, teamwork, and customer satisfaction
• Maintaining strict confidentiality of sensitive and proprietary information, including employee, operational, and business matters, and exercising discretion by not sharing information intended solely for leadership or management
• Leading shift handovers, daily briefings, and team communications to ensure alignment and continuity of operations

Safety & Compliance

• Promoting and modeling a strong culture of safety by leading new employee safety orientation and ongoing safety training
• Conducting quality control inspections on maintenance activities to ensure compliance with safety standards and operational procedures
• Ensuring compliance with company safety programs, training requirements, and airport regulatory standards
• Participating in audits, inspections, training sessions, airport tours, and required meetings
• Maintaining the ability to work productively and cohesively in a diverse and multicultural environment

Minimum Qualifications

• A High School Diploma or GED required
• A Valid Driver’s License required
• Proficient leadership and communication skills
• Ability to obtain and maintain required security clearance and airport badge
• Availability for on-call work, including occasional evenings, weekends, and holidays as operational needs require

Preferred Qualifications

• An Associate or Bachelor’s degree in Construction Management, Engineering, or a related field
• 3+ years of supervisory or lead experience
• 3+ years of experience in airport maintenance services or a 24/7 operational environment
• Ability to read and interpret blueprints and electrical schematics
• Proficient in Microsoft Word, Excel, and computerized maintenance management systems (CMMS)
• Strong leadership, communication, organizational, and decision-making skills