Airport Services Supervisor - CLD

About the role

As an Airport Services Supervisor at JSX, you will lead and inspire a frontline team to deliver a seamless, elevated Customer experience across every airport touchpoint. This role shapes how guests feel from arrival to boarding by setting service standards, coaching performance, and ensuring consistency, warmth, and operational excellence.

Responsibilities

• Lead and support a team of Airport Services Concierges (ASCs), offering coaching, guidance, and real-time feedback.
• Ensure the lounge and gate environments are impeccably clean, organized, and stocked with premium amenities.
• Coordinate with flight crews, mechanics, business partners, and FBOs to support smooth and timely operations.
• Maintain operational standards around safety, appearance, and performance—holding yourself and your team accountable to the highest standards.
• Step in and serve alongside your team during high-volume or critical periods, embodying hands-on leadership.
• Drive a culture of hospitality, ensuring Customers feel seen, supported, and celebrated from check-in to takeoff.

Requirements

• In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings.
• 2+ years of airport operations experience.
• Ability to lift 75+ pounds.
• High school diploma or GED.
• Comfortable with intermittent physical activity, including bending, reaching, and standing for long periods.
• Flexibility to work early mornings, late nights, weekends, and holidays.

Skills, Licenses, & Certifications

• Current and valid Driver’s license required.
• All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for Customer and baggage security screening, and are responsible for:
  • Monitoring the operational environment and reporting safety risks in real time.
  • Ensuring compliance with updated policies, alerts, and regulatory guidance.
  • Maintaining personal readiness for safety-sensitive duties.
  • Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

Benefits

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%.
• Generous PTO: Take time to recharge with our flexible PTO plan.

Pay

$24.30 – $31.60 per hour.