Airport Operations Crew PT

About the role

The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers' personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Responsibilities

• Verify Customers’ personal identification
• Tag, lift, and handle Customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our Customers to keep them constantly informed
• Offer ancillary products to our customers such as “even more speed” and “even more space”
• Cook up various duties with coworkers and other departments to ensure proper handling of Customers
• Help prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat-pockets, and floor
• Operate airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
• Absorb and assist Customers with special needs, e.g. Customers who need assistance in boarding
• Crewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Perform other duties as assigned

Requirements

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of customer service or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Successfully complete a customer service assessment
• Able to adhere to JetBlue Uniform Policy Manual Standards
• Able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• Must pass a ten (10) year background check and pre-employment drug test

Qualifications

• Two (2) years of customer service, volunteer experience or sales experience
• Knowledge of customer service principles and practices
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Previous airline experience
• Bilingual skills

Skills

• Regular attendance and punctuality
• Able to work flexible hours including holidays/weekends/and overnight shifts
• Able to make occasional trips to other locations for training or temporary assignment
• Able to maintain a professional appearance
• Organizational fit for the JetBlue culture
• Exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Adhere to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Understand how they relate to their duties and responsibilities

Benefits

• Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Pay

• Commensurate with experience

Schedule

• Varies