Airport Operations Crew PT

About the role

Position Summary: The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Responsibilities

• Verify Customers’ personal identification
• Tag, lift, and handle Customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with Customers to keep them constantly informed
• Offer ancillary products to customers such as “even more speed” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
• Help prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat‑pockets, and floor
• Operate airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
• Assist Customers with special needs, e.g. Customers who need assistance in boarding
• Perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Other duties as assigned

Requirements

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of customer service or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Complete an assessment that evaluates Adaptability, Customer Service, and Safety Orientation using AI‑ or statistically‑based scoring
• Ability to adhere to JetBlue Uniform Policy Manual Standards
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Experience using a mouse, computer, keyboard and basic word processing, email and office applications
• Ability to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Ability to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Ability to perform under pressure and within fixed time constraints
• Depending on location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for occasional overnight travel (10%)
• Legally eligible to work in the country in which the position is located; authorization to work in the US is required (position not eligible for visa sponsorship)
• Must pass a pre‑employment drug test
• For internal candidates, good standing in attendance performance and safety

Preferred Qualifications

• Two (2) years of customer service, volunteer experience or sales experience
• Knowledge of customer service principles and practices
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Previous airline experience
• Bilingual skills

Crewmember Expectations

• Regular attendance and punctuality
• Ability to work flexible hours including holidays/weekends/overnight