Airport Customer Service Agent

Position Overview

Greet and assist customers promptly, courteously, and professionally both in person and over the phone. Announce incoming and outbound flights clearly and accurately. Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed. Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling. Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors. Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking. Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort. Work independently, manage tasks without direct supervision, and consistently meet service standards. Display a professional and positive image, adhering to company grooming and uniform standards at all times. Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs.

Key Responsibilities

• Greet and assist customers promptly, courteously, and professionally both in person and over the phone.
• Announce incoming and outbound flights clearly and accurately.
• Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed.
• Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling.
• Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors.
• Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking.
• Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort.
• Work independently, manage tasks without direct supervision, and consistently meet service standards.
• Display a professional and positive image, adhering to company grooming and uniform standards at all times.
• Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs.

Requirements

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent (GED).
• Strong attention to detail and accuracy in handling transactions, baggage, and flight information.
• Must be able to read, speak, and understand the English language fluently.
• Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment.
• Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone.
• Proficiency with entry-level computer systems and technology to manage flight information and process transactions.
• Able to lift and move items weighing between 50-70 lbs. occasionally.
• Flexibility to work nights, weekends, and holidays as required by operational needs.
• Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law.
• Must successfully complete and pass a pre-employment drug test.

Compensation & Benefits

• Competitive pay starting at $16.00 per hour.
• Flight Benefits: Company-provided uniforms.
• Daily pay options.
• Paid training.
• 401(k) matching.
• Opportunities for career advancement into leadership roles and other positions within the company.