AIRPORT CLIENT ENGAGEMENT REPRESENTATIVE

CAB-EEZ Infra Tech Limited (Brand Name: “Cab-E”) is a Green-Tech Urban Mobility Marketplace providing an in-house built, mobile-based platform.

About the role

Join our team as part of the Cab-E family, engaging with diverse customer demographics to provide exceptional service and build lasting relationships.

Responsibilities

• Engage and connect with customers using excellent interpersonal skills
• Demonstrate patience, empathy, and problem-solving in customer interactions
• Provide helpful insights to customers using knowledge of the local area, including popular destinations and routes
• Handle customer inquiries, concerns, and objections effectively, focusing on converting inquiries into bookings
• Adapt to different communication styles and preferences of customers
• Make quick decisions to address immediate customer needs or concerns
• Offer solutions to common challenges and issues faced by travelers at airports
• Approach and initiate conversations with potential customers confidently
• Build rapport and trust with customers to encourage repeat business and positive word-of-mouth
• Highlight unique selling points of our services compared to competitors