Airport Ambassador - Part Time

About the role

This position is responsible for providing information, assistance, and security measures at the terminal, ground transportation areas and parking garage, and as necessary processing transactions using fee computers for customers while referring more complex issues to foreperson and/or supervisors. In addition, this position assists in maintaining a clean, welcoming, secure and professional environment.

Responsibilities

• Serve as a front-line ambassador at the Patrick Leahy Burlington International Airport terminal buildings, roadways and parking office, by actively engaging with customers to provide assistance with luggage and wheelchairs, locating lost vehicles, answering questions, giving directions, parking information and maintaining safety and security requirements.
• Provide accurate information regarding flight activity, terminal layout, airport services, and amenities.
• Cook with airport staff, airlines, security, and emergency personnel and others as necessary including general understanding of airport security program and federal requirements.
• Maintain a visible presence throughout terminals, curbside, and public areas.
• Monitor the terminal and garage environment and report unusual events, activities, or hazardous conditions as required.
• Operate a fixed and/or mobile parking garage monitoring station to assist patrons with entry, exit, payment, and wayfinding.
• Operate automated fee computers, self-service/self-pay kiosks, license plate recognition, intercoms, and video systems and process transactions, resolve issues, provide customer support, and coordinate escorts when needed.
• Be knowledgeable of airport facilities, airport terminal and fire exits, evacuation routes, as, well as other airport buildings, traffic routes and submit work orders and documentation as required.
• Patrol assigned areas, identify and report vehicle parking violations, including, but not limited to, parking in front of fire hydrants, restricted areas, ADA designated parking spots and abandoned vehicles.
• Aid Working Foreperson and/or airport managers with advanced repairs, including, but not limited to, parts replacement, contacting third party vendors and/or airport Information Technology (IT).
• Aid the working Foreperson with maintaining an accurate report of vehicle capacity in the garage.
• Communicate and cooperate on security and customer service matters as appropriate.
• Aid with snow removal and other events, including, but not limited to, shoveling and salting sidewalks and crosswalks to maintain safe areas.
• Aid with on and off-airport events, including, but not limited to, event safety and security, crowd and traffic control, installation of temporary fencing and signage, and general set-up and breakdown.
• Maintain a clean environment throughout the airport, including, but not limited to, sweeping debris, coordinating with janitorial for trash removal, and handling and disposal of biohazard materials using proper tools, Personal Protective Equipment (PPE) and make appropriate work orders.
• Communicate and cooperate on security and customer service matters as appropriate.
• Aid as assigned with miscellaneous tasks, including but not limited to escorting visitors throughout the airport and/or in the Security Identification Areas (SIDA).
• Enforce airport rules and regulations and City Ordinances relating to ground transportation services, traffic flow, and parking of vehicles, including but not limited to directing traffic.
• Follow procedures by properly staffing the concourse security exit lanes as directed in accordance with federally approved airport security procedures (ASP).
• Observe, report, and follow procedures related to safety, security, and operational concerns.
• Collect luggage carts and wheelchairs on a regular basis throughout the day.
• Perform Ground Transportation duties such as; permit distribution, which includes collection and recording of payment, and paperwork filing.

Qualifications/Basic Job Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• High school diploma or equivalent and a minimum of two years’ experience working in a public service capacity or an equivalent combination of education and experience is required.
• Experience in airport or security preferred.
• Must possess a valid driver's license and pass MVR check.
• Must complete in-house training and acquire the skills to operate airport vehicle safely and professionally as required.
• Generally, understand and be knowledgeable of airport security regulations.
• Ability to work extended periods of time in all weather conditions.
• Ability to follow written and verbal instructions.
• Ability to communicate clearly and professionally both orally and in writing.
• Ability to process monetary transactions and apply basic math skills.
• Ability to work weekends, nights and holidays as required with potential changes of shifts.
• Ability to interact with the general public, staff members, supervisors, outside contractors and various professional and private customers in a courteous and professional manner at all times.
• Ability to interact effectively with individuals from diverse cultural, social, and economic backgrounds.
• Ability to maintain a professional demeanor in the face of confrontation and stressful situations.
• Ability to maintain professional appearance with a friendly, approachable demeanor.
• Punctuality and the ability to be on-site as scheduled.
• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards, safety rules and personnel policies.
• Ability to obtain and retain Patrick Leahy Burlington International Airport Secured Area ID badge (SIDA) which includes a 10-year fingerprint based criminal history records check, a security threat assessment check and a written exam.
• Ability to work in modern office environment and use computer hardware and software, tablets, and phones.
• Ability to properly use equipment including department phone and two-way handheld radios capable of tuning into Airport frequencies.