Airline Ramp Duty Manager FLL

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

About the role

The work of the Ramp Duty Manager includes directing personnel within assigned functional areas (Ramp Services); overseeing and advising on staffing requirements; monitoring discipline and corrective action by subordinates; ensuring customer satisfaction through daily feedback; and acting as liaison between first-level leadership (Leads) and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.

Responsibilities

• Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft, including:
  • Security screening
  • Baggage transfers to and from aircraft
  • Aircraft deicing
  • Aircraft cleaning
  • Lavatory services
  • Security searches
  • Aircraft power unit hookups
• Directs and trains assigned Ground Operations Agents, including new employee training and ongoing in-service training (monthly compliance and yearly safety training). Maintains required training records.
• Implements departmental policy for Ramp/Ground Service operations. Advises Lead Agents on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations.
• Coordinates Ground Operation/Ramp Service activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of various types of ground equipment, including aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars, and portable stairs. Ensures ground equipment is maintained in good working order.
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed.
• Attends regular and as-needed meetings.
• Maintains emergency checklists and supplies.
• Prepares and submits verbal and written reports related to ground service activities and Ground Operation Agents.
• Handles business-related responsibilities including billing, correcting/updating payment data, collecting payments, cash handling, and ordering supplies.
• Maintains and controls all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensures that required company audit requirements are undertaken to ensure continuity and compliance.
• Reads, understands, and clarifies the implementation of the site-specific security plan. Ensures all staff are issued with a relevant company ID and display this identity badge.
• Administers practices in a fair and equitable manner, treating all employees, customers, vendors, and other third parties with respect.

Requirements

• Two to five years of previous management/supervisory experience in ramp service duties.
• Independent judgment and decision-making skills.
• Excellent interpersonal, written, and oral communication skills.
• Familiarity with personal computer software.
• Airline ramp services experience.
• College degree or equivalent experience.
• Ability to read, write, fluently speak, and understand the English language.
• Ability to read, analyze, and interpret the Trego-Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, governmental regulations, and airline policy and procedures manuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to lift 70 lbs.
• Ability to operate equipment and hold necessary licensing (if applicable).
• Reports to work on a regular and timely basis.
• Must be available to work various shifts including swing and graveyard shifts, weekends, and holidays.

Skills

• Direct and participate in daily Ground Operations/Ramp Service activities.
• Prepare timely written and verbal reports, training demonstrations, etc.
• Follow oral and written instructions.
• Communicate effectively both verbally and in writing.
• Deal effectively and courteously with co-workers and customers.
• Exercise sound, independent judgment.
• Analyze situations and problems with a results-oriented focus.
• Resolve conflict effectively.
• Identify and evaluate solutions, and effectively implement determined action.
• Approach problem-solving creatively and with a team orientation.
• Present an overall professional image.
• Perform essential functions of the job without posing a threat to the health and safety of others.
• Model and promote acceptance and respect for differences among employees.
• Perform effectively as a member of the team in carrying out both the company’s stated mission and philosophy and the client’s goals and objectives.
• Display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high-stress situations.
• Be open to change (positive or negative) and considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Develop one’s own ways of doing things while abiding by company policies and procedures.
• Guide oneself with little or no supervision and depend on oneself to get things done.
• Be persistent in the face of obstacles.

Physical Demands

• Must be able to carry a 70-pound suitcase from the floor.
• Must be able to carry a 70-pound suitcase in front of you with both hands for a distance.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen. Subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with working around aircraft, vehicles, equipment, and fuel. Subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night. Possible exposure to disease due to aircraft lavatory work.

Qualifications

• Requires 2-5 years of experience in the aviation industry.
• At least 6 months of experience must be equivalent to an Airline Service Agent, including Ramp Services support.
• Must receive initial/advanced Ramp Services training required by individual airlines within the probationary period.
• Thorough working knowledge of the types of aircraft used at the station.
• Thorough working knowledge of current FAA/TSA security directives and procedures affecting Ramp Services.
• Must possess a valid Driver’s License.
• Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines.
• Must obtain a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.
• Must have a strong working knowledge of the Microsoft suite and be proficient with computers.
• Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration.
• Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees.
• Subject to emergency call-in.