Airline Customer Service and Ramp Agent

Starting wage $16.00 per hour. Paid Time Off.

Schedule

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

Requirements

• Must have a valid driver’s license
• Must pass a 10-year background check and pre-employment drug test
• Available to work nights, weekends, and holidays
• Must be able to complete required training
• Must be 18 years or older
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Able to attend required training
• Valid Driver’s license

About the Role

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Loading and unloading baggage on and off the aircraft
• Marshaling in the planes and pushing back the aircraft
• Report any safety hazard or incident immediately
• Complete all required training
• Only complete tasks for which you are fully trained
• Other duties as assigned by the Station Leader

Skills

• Excellent communication skills
• Must be well groomed and physically fit
• Ability to work in extreme outdoor conditions
• Ability to push/pull/lift 70 lbs. on a continuous basis
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be people oriented, highly motivated with a positive and friendly attitude

Physical Demands

• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
• Must have sufficient vision and ability to safely perform the essential functions of the position

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.