Airline Customer Service Agent

Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport.

Schedule

You must be able to work the hours you are hired for. Current shifts:

• AM: 3:45 AM – 11:45 AM
• MID: 10:00 AM – 6:30 PM
• PM: 5:30 PM – 3:00 AM

Must be available to work nights, weekends, and holidays.

Pay

Starting wage: $17.00 per hour.

Benefits

• Flight Benefits
• Paid Time Off

Purpose of the Role

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations, solicit volunteers, accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, airline, and airport regulations are followed.
• Enforce safety and security measures and protect sensitive zones.
• Assist customers with special needs, such as those requiring help boarding.
• Complete ad hoc assignments as requested by the Lead or Supervisor.
• Prepare sales reports.
• Perform other duties as assigned.

Requirements

• Must be people-oriented, highly motivated, with a positive and friendly attitude.
• Excellent communication skills; ability to read and write English (bilingual skills a plus).
• Ability to work efficiently under time constraints.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Must be well-groomed.
• Must have a valid driver’s license.
• Must pass a 10-year background check and pre-employment drug test.
• Must be at least 18 years old.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must attend and successfully complete required training.

Qualifications

• High School diploma or equivalent.
• Minimum two (2) years of customer service experience or equivalent in related training and/or experience.
• Basic computer skills with the ability to type 25 wpm.

Competency & Behavioral Requirements

• Be pleasant, cooperative, and display a good-natured attitude.
• Be reliable, responsible, and dependable in fulfilling obligations.
• Attention to detail.
• Maintain composure and handle high-stress situations calmly.
• Be open to change and variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and helpful on the job.
• Abide by TDA and airline policies and procedures with little or no supervision.

Physical Demands

• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry it in front of you with both hands for up to 25 feet.
• Must have physical dexterity to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, and twisting, and sustain those positions for extended periods.
• Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: indoors and outdoors. Exposure to extreme temperature ranges may be encountered.