Airline Agent, Passenger Service TTN PT

About the role

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Responsibilities

• Processing customer tickets, checking baggage, monitoring carry‑on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensuring FAA, airline, and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Assisting customers with special needs, including those who need assistance in boarding.
• Performing ad hoc assignments as requested by the lead or supervisor.
• Completing sales reports.
• Performing other duties as assigned.
• Completing all required training and only performing tasks for which you are fully trained.
• Reporting any safety hazard or incident immediately.

Requirements

• High school diploma or equivalent.
• Minimum two (2) years of customer service experience or equivalent in related training and/or experience.
• Possess basic computer skills with the ability to type 25 wpm.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Attend and successfully complete required training.
• Read and write English.
• Physical demands: able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for up to 25 feet; sufficient dexterity for repetitive tasks, bending, squatting, kneeling, crawling, twisting, and sustaining positions; sufficient vision to perform essential functions safely.

Skills

• Excellent communication skills.
• Bilingual skills a plus.
• Able to read and write English.
• Ability to work efficiently under time constraints.
• Must be well‑groomed.

Schedule

Recurring Weekly Schedule: Sunday 16:45‑19:45, Wednesday 18:00‑21:00, Thursday 16:45‑19:45, Saturday 18:00‑21:00, Tuesday 11:00‑13:00. Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules; number of weekly hours may increase or decrease due to seasonal flight changes.