PT Airline Passenger Service Agent

About the role

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Schedule

Must be able to work Sun, Mon, Tues, Thurs & Friday 5:45 AM - 2 PM. Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

Responsibilities

• Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensuring FAA, airline, and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Assisting customers with special needs, such as those who need help boarding.
• Completing ad hoc assignments as requested by the Lead or Supervisor.
• Completing sales reports.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately.
• Abiding by TDA and airline policies and procedures.

Requirements

• High School diploma or equivalent.
• Minimum two (2) years of customer service experience or equivalent in related training and/or experience.
• Basic computer skills with the ability to type 25 WPM.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Attend and successfully complete required training.
• Read and write English; bilingual skills a plus.
• Must be well-groomed.
• Must be able to work efficiently under time constraints.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be helpful on the job.
• Abide by TDA and airline policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done.

Physical Demands

• Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

Airport environment: indoors and outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.