Airfreight Operations Specialist

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport-related services.

About the role

As an Airfreight Operations Specialist, you will be responsible for the movement of our customers’ air export shipments. You will coordinate and serve as the main point of contact for our Air Export and Import shipments from initial customer contact to final destination.

Responsibilities

• Coordinate and ensure timely bookings with airlines on customer behalf.
• Prepare export and import documentation, including entry into computer operations program, in accordance with country requirements.
• Prepare Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer.
• Compliantly file AES (Automated Export System) with US Customs.
• Ensure timely completion of export and import documents and coordinate with customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo.
• Maintain ongoing communication with customers and overseas offices regarding shipment movement.
• Follow up with airlines to track departure information and updates.
• Responsible for file-level profitability.
• Audit charges for accuracy prior to sending to accounting for payment.
• Confirm payment responsibility (depending on terms) and audit credit status if needed.
• Ensure customer profiles are accurate and updated.

Requirements

• Exceptional customer service skills.
• Detail-oriented with strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook) preferred.
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred.
• Cargo Wise systems knowledge is a plus.

Pay

$21.32 - $28.43/hr (based on experience).

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries.