Aircraft Tow Supervisor at Piedmont Airlines

About the role

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as an Aircraft Tow Supervisor in our Ground Handling Department. The primary responsibility of the position is to oversee and manage the movement of aircraft in accordance with established policies and procedures. The Aircraft Tow Supervisor also conducts briefings, distributes training materials, and provides hands-on assistance to the training department.

Responsibilities

• Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Provide hands-on assistance to the Training Department along with feedback to direct managers
• Approve employees for release to duty after completion of training programs
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service
• Provide support when employee absence affects the operation

Qualifications and Competencies

• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to operate aircraft communication, electrical and hydraulic systems
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Ability to work a flexible schedule

Preferred Qualifications

• Previous aircraft pushback and aircraft movement experience
• Current Piedmont employee with a minimum six (6) months of service
• Working knowledge of Aircraft Operations Area and Aircraft Movement Area

Work Environment

• Standard office environment, use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Pay

Starting Rate $18.75/Hourly