Aircraft Cabin Service Supervisor

Position Objectives

This position will supervise the aircraft cabin cleaning team at the San Francisco Airport, assisting the Aircraft Cabin Cleaning Lead, reporting to the Cabin Service Manager, and ensuring the cabin cleaning operations run smoothly.

People

• Supports the Cabin Service Manager, Aircraft Cabin Cleaning Lead, and Cabin Cleaning team.
• Operates under the supervision of the Cabin Service Manager.
• Manages the stock of cleaning materials and places orders when needed.

Process

• Maintains consistent, efficient processes to deliver seamless support to all team members.
• Ensures a healthy team provides exceptional service, reduces turnover, and allows for investment in growth and shared learning.

Requirements

• Operational Execution: Owns the operational service delivery to ensure contractual obligations are met for the assigned shifts and teams.
• Aid the manager with the new-hire process.
• Utilize monthly schedules to ensure shifts are full-staffed and capable of delivering exceptional service.
• Manage the stock of cleaning materials and place orders when needed.
• Must be available to work SJC shifts five days a week (shifts may vary based on flight schedule).
• Drive a van for the team.
• Conduct pre-operation and post-operation briefings to discuss daily plans with the team, address questions, plan for contingencies, and discuss lessons learned.
• Monitor the delivery of services, delegate responsibilities, coordinate team members to support areas of greatest need, and remove roadblocks for team members.
• When issues arise during the operation, gather relevant information, identify the correct course of action, and be the decision-maker to help customers and team members overcome challenges.
• Hold team members accountable to operational service standards, security requirements, safety practices, and airport regulations.
• Confirm with team members that all operational documentation has been properly completed and submitted after each flight.

Profit

• A healthy team naturally provides exceptional service, reduces turnover, and provides a surplus that we can invest in further growth and shared learning.

Qualifications

• Operational Execution: Owns the operational service delivery to ensure contractual obligations are met for the assigned shifts and teams.
• Aid the manager with the new-hire process.
• Utilize monthly schedules to ensure shifts are full-staffed and capable of delivering exceptional service.
• Manage the stock of cleaning materials and place orders when needed.
• Must be available to work SJC shifts five days a week (shifts may vary based on flight schedule).
• Drive a van for the team.
• Conduct pre-operation and post-operation briefings to discuss daily plans with the team, address questions, plan for contingencies, and discuss lessons learned.
• Monitor the delivery of services, delegate responsibilities, coordinate team members to support areas of greatest need, and remove roadblocks for team members.
• When issues arise during the operation, gather relevant information, identify the correct course of action, and be the decision-maker to help customers and team members overcome challenges.
• Hold team members accountable to operational service standards, security requirements, safety practices, and airport regulations.
• Confirm with team members that all operational documentation has been properly completed and submitted after each flight.

Skills

• Operational Execution: Owns the operational service delivery to ensure contractual obligations are met for the assigned shifts and teams.
• Aid the manager with the new-hire process.
• Utilize monthly schedules to ensure shifts are full-staffed and capable of delivering exceptional service.
• Manage the stock of cleaning materials and place orders when needed.
• Must be available to work SJC shifts five days a week (shifts may vary based on flight schedule).
• Drive a van for the team.
• Conduct pre-operation and post-operation briefings to discuss daily plans with the team, address questions, plan for contingencies, and discuss lessons learned.
• Monitor the delivery of services, delegate responsibilities, coordinate team members to support areas of greatest need, and remove roadblocks for team members.
• When issues arise during the operation, gather relevant information, identify the correct course of action, and be the decision-maker to help customers and team members overcome challenges.
• Hold team members accountable to operational service standards, security requirements, safety practices, and airport regulations.
• Confirm with team members that all operational documentation has been properly completed and submitted after each flight.

Benefits

• Pay & Benefits:
  • Hourly Pay: $26.40
  • Full-paid medical, dental, and vision insurance
  • 401(k) with company match
  • PTO
  • Uniform provided
  • Paid training
  • Parking discount or Clipper card
  • Referral bonus
  • Cell phone plan reimbursement